Jitbit Helpdesk

3 Votes	Linked tickets - a note on main ticket screen to know a Ticket is linked Date 4/5/2023 New
3 Votes	allow a client to schedule a meeting for support much like calendly Date 4/3/2023 New
3 Votes	prevent closing tickets when condition is match or missmatch Date 3/21/2023 New
3 Votes	global default signature Date 3/20/2023 New
3 Votes	Live chat when client is logged into the helpdesk Date 11/15/2022 New
3 Votes	Ability to embed WebM and mp4 like we can with GIF Date 8/31/2022 New
3 Votes	Custom Statuses need a Behavior option Date 8/25/2022 New
3 Votes	Reports available for "is manager" and not technician Date 6/16/2022 New
3 Votes	Integration with SmartSheets Date 6/6/2022 New
3 Votes	Show closed tickets on Calendar Date 5/31/2022 New
3 Votes	Ability to create custom ticket queues Date 5/23/2022 New
3 Votes	Reports - Response Speed - Graph Date 4/26/2022 New
3 Votes	Integration with JotForm Date 1/21/2022 New
3 Votes	Merge & Disable User Date 7/13/2021 New
3 Votes	Remove Secondary Assignee Autmation Date 2/25/2021 New
2 Votes	Making "Tech" field in the filter a text box instead of dropdown Date 8/6/2026 New
2 Votes	New Automation Rule: "Attachment has been ..." Date 8/4/2026 New
2 Votes	Extend AI Custom Instructions (GPTCustomRules) to 3000 characters Date 7/16/2026 New
2 Votes	Feature Request: Save AI-Generated Ticket Summaries to Custom Fields via Automation Date 6/25/2026 New
2 Votes	User flag to disable all AI processing on tickets Date 6/23/2026 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

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