Integration with Gmail/Google mail

Important: Google deprecated the "Allow less secure apps" setting in May 2022 and is phasing it out. Follow these steps:

1. Enable 2-Step Verification for the account.
2. Generate an App Password at https://myaccount.google.com/apppasswords (more information: https://support.google.com/accounts/answer/185833).

Setting up incoming mailboxes

1. In the helpdesk app, click the Administration tab, click Email settings, then click Edit incoming mailboxes.
2. On the Email servers screen, scroll to Add a new mailbox and enter:
   • Server type: IMAP
   • Server hostname: imap.gmail.com
   • Port: 993
   • Login: your email address
   • Password: your App Password
   • SSL: Checked
   • (Optional) Category: specify where new messages from this address will be delivered
3. Click Add mailbox.
4. Repeat steps 1–3 for each account you need to add.

Setting up outgoing email server

1. Under the Administration tab, click Email settings.
2. On the Email settings screen, scroll to SMTP server settings and enter:
   • SMTP server address: smtp.gmail.com
   • SMTP server port: 587 or 465
   • SMTP server requires authentication: Checked
   • SMTP username: your username
   • SMTP password: your App Password
   • Use SSL/TLS to connect to the SMTP server: Checked

Notes:

• Ensure the SMTP server allows sending messages with the From address you configured.