Notify admins of abandoned tickets

Creation date: 12/19/2017 10:42 AM    Updated: 12/19/2017 10:44 AM
Question:

Can you advise if there is any way we can set up automatic reminders if a ticket has not been actioned in a certain amount of time?



Answer:

You can create automation rules that notify your staff if tickets are abandoned: on the Administration > Automation rules page, click Create, create a rule like this:



That will do the job.
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