#Custom_Fields# does not work

Creation date: 12/4/2018 4:37 PM    Updated: 3/13/2022 6:46 AM    custom fields
Question:

The use of #Custom_Fields# or #CF_xxx# variables does not work. I receive the expected email but with a blank instead of the expected variable.




Answer:

Please make sure these custom fields are not marked "for technicians only".

Frequently asked questions and answers on our Helpdesk solution. Feel free to submit your quick questions; we will answer them and add the answers to this collection.