Recover ticket marked as spam


I’ve marked a ticket as spam in error, is there a way to retrieve it?



To restore the ticket marked as spam:
  1. On the Administration > Reports page, click Deleted tickets.
  2. Look up and undelete the ticket from "deleted tickets" report.
  3. On the Administration > Users page, click Deactivated users.
  4. Look up the user and re-enable the user who created the ticket.
That's it.
Creation date: 9/17/2020 4:40 AM      Updated: 1/2/2022 7:07 AM
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.