SMTP Error


Please advise upon entering outgoing email configuration. When I press test SMPT setting this is an error I get.

Sending test email to '******'...
ERROR sending email:

5.2.252 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message


This error is thrown by your SMTP server. Your SMTP server does not allow custom "from" addresses. Please either set the "from" to the value allowed or use our built-in SMTP server supplied by the SaaS helpdesk app.

Sometimes SMTP servers deny custom "from" names too. Under "Admin - Email" try enabling this setting: "Use 'From Name' for ALL outgoing notifications"
Creation date: 8/5/2021 12:07 PM      Updated: 6/24/2024 7:03 AM
Jitbit Helpdesk ticketing system - setting up email integration and solving common problems