SAML attributes used by the helpdesk

Whenever a user logs in via SAML Signle-Sign-On (through any SAML provider, like Azure AD, OneLogin, Google SAML, ADFS, Okta, or anything else) Jitbit Helpdesk app updates their helpdesk-user information. Like First/Last names, email, phone number etc.


What are the SAML attributes/properties/fields Jitbit is using in the user profile when authenticating users via SAML?


Jitbit looks at:

"NameID" (the standard SAML user identifier) to identify the user and match them against the Username stored in the helpdesk database.

We also look at:
"", "mail", or "") for email

"first_name", "", "User.FirstName", "givenName" for first name

"last_name", "", "User.LastName", "sn" for last name

"" or "department" for department

"" or "" for the phone number

"", "organization", "User.CompanyName" for the company name

"" or "physicalDeliveryOfficeName" for the location
Creation date: 9/22/2021 7:05 AM      Updated: 4/9/2024 10:57 AM
Frequently asked questions and answers on our Helpdesk solution. Feel free to submit your quick questions; we will answer them and add the answers to this collection.