SAML attributes used by the helpdesk
What are SAML "attributes"?
Whenever a user logs in via SAML Signle-Sign-On (through any SAML provider, like Azure AD, OneLogin, Google SAML, ADFS, Okta, or anything else) Jitbit Helpdesk app updates their helpdesk-user information. Like First/Last names, email, phone number etc.
Which SAML attributes Jitbit uses
What are the SAML attributes/properties/fields Jitbit is using in the user profile when authenticating users via SAML?"NameID" (the standard SAML user identifier) to identify the user and match them against the Username stored in the helpdesk database.
For additional info like first/last names, phone number etc. we also look at:
"User.email", "mail" or "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress" - for email
"first_name", "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname", "User.FirstName", "givenName" - for first name
"last_name", "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname", "User.LastName", "sn" - for last name
"User.email", "mail" or "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress" - for email
"first_name", "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname", "User.FirstName", "givenName" - for first name
"last_name", "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname", "User.LastName", "sn" - for last name
"http://schemas.xmlsoap.org/ws/2005/05/identity/claims/department" or "department" - for department
"http://schemas.xmlsoap.org/ws/2005/05/identity/claims/homephone" or "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/telephonenumber" - for the phone number
"http://schemas.xmlsoap.org/ws/2005/05/identity/claims/companyname", "organization", "User.CompanyName" - for the company name
"http://schemas.xmlsoap.org/ws/2005/05/identity/claims/location" or "physicalDeliveryOfficeName" - for the location