Helpdesk
General issues
Helpdesk
How-to's
Miscellaneous
Email issues
On-premises version issues
Integrations and migrating from other apps
Errors and solutions
FAQ
Other (legacy) products
Macro Recorder
AspNetForum
AutoText

Password reset link not working

Creation date: 11/9/2021 3:14 PM Updated: 10/19/2023 8:02 AM

Question:

The password reset URLs sent in the reminder emails do not work and produce a 404 error.

Answer:

Make sure you have a non-empty "shared secret" specified in the settings, at "Admin - General settings". This key is used for many things, including the "autologin" links used for password reminders.

Frequently asked questions and answers on our Helpdesk solution. Feel free to submit your quick questions; we will answer them and add the answers to this collection.

Password reset link not working

Contents