To "snooze" a ticket in Jitbit Helpdesk and temporarily remove it from the "Unanswered" queue until a specified date, please follow one of the two options outlined below:
Change the Ticket Status: Begin by changing the status of the ticket. You can do this by "taking" the ticket and moving it to the "In Progress" status. This action will change the ticket from "New" to "In Progress," and it will no longer appear in the "Unanswered" queue.
Set the Due Date: Next, set a "due date" for the ticket to the date when you would like to be reminded about it.
That's all there is to it! When the specified due date arrives, the ticket will automatically reappear in the "Unanswered" list, and no additional action is required on your part.
If you would like to receive an extra email reminder when the ticket becomes overdue, consider setting up an automation rule with a trigger for "when the ticket becomes overdue."
As an alternative, you can also schedule the ticket to "Repeat Once" on a future date. Make sure to set it to "reopen the original" rather than creating a new ticket. After configuring this, you can close the ticket. It will automatically reopen on the designated date and time you have set for recurrence.
If you have any further questions or need help, feel free to ask!