Error after starting on linux


We are testing Jitbit Helpdesk self-hosted app on a linux server that has aspnet-core6 installed and we are getting an error:

Jitbit Helpdesk[3516]: System.IO.FileLoadException: Could not load file or assembly 'Microsoft.Data.SqlClient, Version=, Culture=neutral, PublicKeyToken=23ec7fc2d6eaa4a5'. Access is denied.

Linux has known problems unzipping archives created on Windows (and our releases are assembled on Windows-based build-machines).

After you extracted the files - make sure that all directories and subdirectories at the destination have correct permissions after unzipping. If you just used "unzip ~/destination" then the unzip command might sometimes create subfolders with limited permissions. You can simply run "sudo chmod -R 777 /path/to/helpdesk" after unzipping as a workaround (replace "777" with your desired permissions)
Creation date: 12/5/2022 7:24 PM      Updated: 10/19/2023 8:04 AM
Solving problems with on-premises version of Jitbit Helpdesk ticketing system