How to remove URL from email notifications


Every answer we make by mail contains a link to the ticket, e.g. How can I send the answer without adding this link?

To remove the ticket URL from the email notification, open the email template on the Administration > Email settings page and remove the #URL# tag from the template.

Then click Save to save the changes.

Please note that the URL can be removed from the standard email notifications only; from messages sent by automation rules (which you create yourself if necessary) the URL cannot be removed.
Creation date: 3/9/2017 3:28 PM      Updated: 3/9/2017 3:31 PM
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