Overview
In some cases, inbound mailboxes you set up Jitbit may be disabled and admins see a message at the top "One or more of your mailboxes are turned off (most likely due to a connection error)".
Common Causes
- An inbound mailbox in Jitbit becomes disabled after 20 consecutive failed authentication attempts. When we encounter errors such as "invalid credentials" or "mailbox does not exist," and these occur 20 times in a row, we temporarily disable the mailbox to prevent it from being permanently banned.
Steps to Troubleshoot
- Check the mailbox list To investigate further, you can check the "last connect result" in the mailbox list; it will provide the specific error that the application was encountering.
- Review the Audit Log: Check the "Admin - audit log" for any unusual entries or errors that could provide insight into the issue.
- Check Email Settings: Ensure that the email settings are correctly configured and that there are no restrictions or blocks in place.
- Network Status: Verify the status of your internet connection and ensure that there are no outages affecting your service.