Jitbit Helpdesk - In automation rules, set a 'Date' field to 'today' and 'Date with time' field to 'now' : Ideas forum

Implemented Suggested 11/28/2019 by Kevin Gerard

11

votes

To do more granular reporting, I need to 'mark' the ticket with timestamps corresponding to changes from one status to another.

In order to do this I need to create new custom fields of type 'Date' and Date with time'.

In the automation rules, I would need to set these custom fields as follows:

Date => set with today's date

Date with time => set with today's date and current time

Obviously, today's date and time cannot be hardcoded.