Helpdesk \ How-to's (24 articles)
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How to get help
21 March 2017
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Handling tickets for multiple companies and brands
Updated: 21 March 2017
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Customizing your ticket statuses
Updated: 30 July 2016
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Widget for your website
Updated: 30 July 2016
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Customize help desk design to match your branding
Updated: 30 July 2016
Helpdesk \ Email issues (10 articles)
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Use 'From Name' for all outgoing messages
Updated: 13 March 2017
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Email doesn't create a ticket
Updated: 21 November 2016
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How to make JitBit Helpdesk work with my email account?
Updated: 30 July 2016
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No email notifications received
Updated: 30 July 2016
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Resolving ticket duplicates
Updated: 30 July 2016
Helpdesk \ On-premise version issues (19 articles)
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Fixing common problems
new
Updated
Updated: 23 May 2017
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Before you purchase
09 February 2017
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Trial limitations for Help Desk Server (Hosted HelpDesk has no trial limitations)
Updated: 19 January 2017
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Emails are not getting imported on the server version
Updated: 30 July 2016
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How to migrate to a new server
Updated: 02 August 2016
Helpdesk \ Integrations and migrating from other apps (9 articles)
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Remote login URL for helpdesk
Updated: 20 March 2017
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Asana API
Updated: 27 January 2017
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Migrate from Freshdesk
31 August 2016
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Import and Export features
Updated: 30 July 2016
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Migrate from Jira
Updated: 30 July 2016
Helpdesk \ Miscellaneous (15 articles)
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How to order Database Backup
Updated: 03 April 2017
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Second email address in user profile
Updated: 09 March 2017
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How to change credit card and other payment details
Updated: 08 March 2017
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Hosted Help Desk Security
Updated: 10 December 2016
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Jitbit and HIPAA compliance (our BAA)
Updated: 21 March 2017
Helpdesk \ Errors and solutions (3 articles)
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Google login into Jitbit Helpdesk is not working on an iPhone/Android
13 March 2017
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Knowledge base articles are not visible to users
Updated: 01 March 2017
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Error: Login failed for user 'JitbitHelpDeskUser'
Updated
Updated: 23 May 2017
Product specific \ Macro Recorder (8 articles)
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Free license
Updated: 31 December 2016
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Running a macro on a disconnected remote PC
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Troubleshooting Macro Recorder installation
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Running a macro when the computer is "locked"
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Multiple repeat loops and if iteration
Product specific \ AspNetForum (5 articles)
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Relative virtual path ‘AspNetForumMaster.Mobile.Master’ is not allowed here
Updated: 10 December 2015
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JitBit Forum - How to change attachment size
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How to turn off mobile version
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change version from free to paid
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Forum Integration question
Product specific \ Mouse Recorder for Mac (2 articles)
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Unidentified developer issue on Mac
Updated: 27 February 2017
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Mac Mouse Recorder fails to record keystrokes
Updated: 21 September 2016
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