Knowledge base
New ticket
General issues
4
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Discount for non-profit organizations
Updated
Updated: Saturday, July 5, 2025 discount non-profit
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Thursday, November 30, 2023
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PCI compliance
Updated: Tuesday, December 12, 2023 legal
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W9 form?
Updated: Wednesday, December 7, 2016 w9
Helpdesk
10
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New Jitbit Mobile app open beta test
Updated: Tuesday, March 18, 2025
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New Design Beta Release
Updated: Monday, October 7, 2024
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Supported HTML Tags in the Knowledge Base and Tickets
Updated: Saturday, March 30, 2024
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How to generate a quote
Updated: Tuesday, October 17, 2023 billing pricing quote
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Deprecation of IMAP and POP support for Office 365 mailboxes
Updated: Tuesday, October 17, 2023 email office365
Helpdesk
How-to's
58
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Power BI integration scheduled refresh error
Updated: Friday, April 19, 2024 power bi
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Custom "Thank you" text
Updated: Friday, July 14, 2023
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Creating a checklist in a ticket
Updated: Sunday, June 12, 2022 checkbox
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Notify specific non-tech users about new tickets
Monday, April 18, 2022 automation rules notification
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How to connect to Office 365 shared mailboxes
Wednesday, February 23, 2022 exchange office365 shared mailbox
Miscellaneous
22
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How KB "suggested articles" work
Updated: Wednesday, December 13, 2023 kb suggestions
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated
Updated: Tuesday, July 8, 2025
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
Email issues
24
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Trouble connecting a shared o365 mailbox
Updated: Monday, October 21, 2024 office365 shared mailbox
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Images "Redacted" in email notification after upgrade
Updated: Friday, July 5, 2024 email notifications
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Email template #mask# is not working properly
Friday, May 10, 2024 email template
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Google POP/IMAP stopped working after 30 may 2022
Updated: Tuesday, May 20, 2025 gmail imap
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Emails from Helpdesk are marked as spam? Check SPF record
Updated: Wednesday, March 20, 2024
On-premises version issues
41
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Hardware requirements for on-premise helpdesk
Updated: Tuesday, October 17, 2023
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Recording HAR file in Chrome
Sunday, July 16, 2023
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File Upload Error on HelpDesk
Updated: Thursday, February 2, 2023
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After upgrading 9.x to 10.x the /api throws "404 - not found"
Updated: Tuesday, January 17, 2023 api
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Error after starting on linux
Updated: Thursday, October 19, 2023 linux
Integrations and migrating from other apps
13
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How to change the GPT model on the on-premise version
Updated: Tuesday, June 11, 2024
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MS Teams Integration
Thursday, September 8, 2022 teams
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AD properties used by the helpdesk app
Tuesday, November 9, 2021 active direcotry on permise
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Power BI integration
Updated: Monday, July 24, 2023 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
FAQ
27
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Changing API token for a user account
Updated: Saturday, December 23, 2023 api
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Automation rule not triggered - what to do
Friday, December 15, 2023 automation rules
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AI privacy question
Updated: Wednesday, May 21, 2025 ai
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New email senders not added to recipients list
Updated: Thursday, October 19, 2023
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API - Status ID
Updated: Wednesday, May 21, 2025 api
Errors and solutions
13
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Understanding and Resolving '554 5.7.1 Spam Message Rejected' Errors Body
Tuesday, November 7, 2023 email
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Continuous authentication prompts on Safari on iOS when using Windows auth
Updated: Thursday, May 12, 2022 ios safari
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Special Character problems when exporting tickets to a CSV file and opening in Excel
Updated: Thursday, June 27, 2024 excel
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Email '...' is already taken error
Updated: Monday, December 27, 2021
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
Other (legacy) products
Macro Recorder
12
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Macro Recorder fails to open - access is denied
Updated: Tuesday, November 2, 2021
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AutoText
1
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AutoText business license
Updated: Tuesday, May 26, 2020