General issues (4 articles)
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Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
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PCI compliance
Updated: Monday, April 13, 2020
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W9 form?
Updated: Wednesday, December 7, 2016 w9
Helpdesk (3 articles)
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Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
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Penetration Test Report
Thursday, July 11, 2019
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How to move a category to a new section?
Updated: Tuesday, June 4, 2019
Helpdesk
How-to's (46 articles)
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How to renew SSL certificate for SaaS Helpdesk?
Updated: Thursday, December 10, 2020 fix ssl ssl ssl expired
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Scheduling Recurring Tickets
Updated: Wednesday, November 4, 2020
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How to prevent users from deleting tickets?
Updated: Monday, July 13, 2020 restrict ticket deletion
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How to add an asset to a ticket?
Updated: Monday, October 21, 2019
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Ticket approval workflow example
Updated: Tuesday, September 10, 2019 automation rules
Miscellaneous (22 articles)
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
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GDPR
Updated: Thursday, January 2, 2020 gdpr
Email issues (17 articles)
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Message added to existing ticket instead of creating a new one
Updated: Saturday, May 23, 2020
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How can I make all email-replies coming FROM TECHNICIANS - "for technicians view only"?
Updated: Thursday, January 17, 2019
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Email subject line truncates
Updated: Monday, December 4, 2017
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Authentication issues
Updated: Wednesday, November 22, 2017
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Useless email filters
Updated: Tuesday, August 15, 2017
On-premise version issues (27 articles)
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Full-text search index
Updated: Tuesday, May 26, 2020 full-text search search index
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How to find the correct web.config file
Updated: Friday, December 21, 2018
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Could not load file or assembly 'Microsoft.Owin, Version=2.1.0.0
Updated: Tuesday, September 4, 2018
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MS SQL questions
Updated: Monday, November 6, 2017 database
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Migration from server help desk to hosted
Thursday, August 24, 2017
Integrations and migrating from other apps (11 articles)
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Power BI integration
Updated: Thursday, November 12, 2020 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
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Remote login URL for helpdesk
Updated: Monday, March 20, 2017
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Asana API
Updated: Friday, January 27, 2017
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Migrate from Freshdesk
Wednesday, August 31, 2016
Errors and solutions (10 articles)
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
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Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
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Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
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X-Frame Options to Deny
Updated: Thursday, April 11, 2019
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Chrome 66 random "Aw, snap" on the ticket page
Updated: Friday, May 11, 2018
FAQ (14 articles)
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Auto-assign repeating tickets?
Updated: Thursday, December 20, 2018
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KB Reporting
Updated: Saturday, May 23, 2020
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#Custom_Fields# does not work
Updated: Tuesday, December 4, 2018
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Customizing Custom Fields Layout
Updated: Monday, September 24, 2018
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Technician Report count differs from Tickets Per Day
Updated: Monday, July 9, 2018 reports
Other (legacy) products
Macro Recorder (13 articles)
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Macro Recorder fails to open - access is denied
Updated: Tuesday, May 26, 2020
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AspNetForum (5 articles)
AutoText (1 articles)
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AutoText business license
Updated: Tuesday, May 26, 2020
Ideas forum
64votes |
"Is Manager" - ImprovementSuggested 9/27/2019 New
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52votes |
Relatime in-app notifications for techniciansSuggested 11/2/2018 New
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49votes |
Allow Admins to NOT be technicians on all categoriesSuggested 3/4/2020 Considering
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46votes |
Dynamic Automation Rule ValuesSuggested 11/30/2018 New
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39votes |
Email-Template for "Re-Opened" TicketsSuggested 11/14/2019 New
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gdpr (1)
installation (2)
invalid serial (1)
migrate (2)
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power bi (1)
reports (4)
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