Jitbit Helpdesk

General issues (3 articles)

Ideas Forum - your speedway to fulfilling feature requests
Thursday, June 13, 2019
PCI compliance
Updated: Sunday, July 1, 2018
W9 form?
Updated: Wednesday, December 7, 2016 w9

Helpdesk (2 articles)

Penetration Test Report
Thursday, July 11, 2019
How to move a category to a new section?
Updated: Tuesday, June 4, 2019

Helpdesk

How-to's (43 articles)

Ticket approval workflow example new Updated
Updated: Tuesday, September 10, 2019 automation rules
How to update credit card
Updated: Thursday, June 13, 2019
How to cancel repeat tickets?
Updated: Tuesday, May 21, 2019
How to retrieve a lost password
Updated: Thursday, May 16, 2019
How to prevent posting new tickets to certain categories?
Updated: Thursday, June 13, 2019

Miscellaneous (20 articles)

Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
GDPR?
Updated: Sunday, January 27, 2019 gdpr
How to report bugs - Problem Steps Recorder
Tuesday, August 29, 2017
Real-time updates in Jitbit
Updated: Tuesday, August 22, 2017
Email notification incident
Updated: Saturday, July 1, 2017

Email issues (16 articles)

How can I make all email-replies coming FROM TECHNICIANS - "for technicians view only"?
Updated: Thursday, January 17, 2019
Email subject line truncates
Updated: Monday, December 4, 2017
Authentication issues
Updated: Wednesday, November 22, 2017
Useless email filters
Updated: Tuesday, August 15, 2017
Use 'From Name' for all outgoing messages
Updated: Monday, March 13, 2017

On-premise version issues (25 articles)

How to find the correct web.config file
Updated: Friday, December 21, 2018
Could not load file or assembly 'Microsoft.Owin, Version=2.1.0.0
Updated: Tuesday, September 4, 2018
MS SQL questions
Updated: Monday, November 6, 2017 database
Migration from server help desk to hosted
Thursday, August 24, 2017
Fwd: HostedUtils error on compile of Jitbit Helpdesk
Updated: Wednesday, June 7, 2017

Integrations and migrating from other apps (10 articles)

ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
Remote login URL for helpdesk
Updated: Monday, March 20, 2017
Asana API
Updated: Friday, January 27, 2017
Migrate from Freshdesk
Wednesday, August 31, 2016
Import and Export features
Updated: Saturday, July 30, 2016

Errors and solutions (9 articles)

Google Login fails to redirect to the application
Updated: Friday, April 19, 2019
Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
X-Frame Options to Deny
Updated: Thursday, April 11, 2019
Chrome 66 random "Aw, snap" on the ticket page
Updated: Friday, May 11, 2018
SAML setup issues
Updated: Monday, November 6, 2017 saml

FAQ (13 articles)

Auto-assign repeating tickets?
Updated: Thursday, December 20, 2018
#Custom_Fields# does not work
Updated: Tuesday, December 4, 2018
Customizing Custom Fields Layout
Updated: Monday, September 24, 2018
Technician Report count differs from Tickets Per Day
Updated: Monday, July 9, 2018 reports
Reporting permissions
Updated: Tuesday, August 7, 2018 reports

Other products

Macro Recorder (12 articles)

Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
Macro Recorder won't open
Updated: Monday, January 8, 2018
Scheduling macro in Windows 10
Updated: Monday, January 8, 2018
How to click on image macro has found?
Updated: Wednesday, June 14, 2017
Free license
Updated: Saturday, December 31, 2016

AspNetForum (5 articles)

Relative virtual path ‘AspNetForumMaster.Mobile.Master’ is not allowed here
Updated: Thursday, December 10, 2015
JitBit Forum - How to change attachment size
How to turn off mobile version
change version from free to paid
Forum Integration question

Mouse Recorder for Mac (3 articles)

Password prompt on every operation
Updated: Tuesday, November 28, 2017
Unidentified developer issue on Mac
Updated: Monday, February 27, 2017
Mac Mouse Recorder fails to record keystrokes
Updated: Wednesday, September 21, 2016

Ideas forum

43 votes	Show Original Email Suggested 5/29/2019 New

43 votes	Dependant picklist values for custom fields Suggested 5/16/2019 New

25 votes	PER-CATEGORY email templates, additional feature: option to switch Email notifications on/off PER-CATEGORY. Suggested 7/27/2019 New

25 votes	Add action "Move to Folder" for Emails Suggested 6/11/2019 New

23 votes	Add "last updated BY USERNAME" info to tickets (both grid and ticket page) Suggested 5/12/2019 New

active direcotry (1) adfs (1) automation rules (1) azure (2) database (2) error (3) gdpr (1) installation (2) invalid serial (1) migrate (2) reports (4) saml (6) self-hosted (2) upgrade (1) w9 (1)

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