General issues (2 articles)
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PCI compliance
Updated: 25 June 2017
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W9 form?
Updated: 07 December 2016
Helpdesk \ How-to's (26 articles)
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Two-factor authentication
Updated: 06 October 2017
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Custom ticket forms or templates
Updated: 29 August 2017
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How to get help
21 March 2017
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Handling tickets for multiple companies and brands
Updated: 21 March 2017
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Customizing your ticket statuses
Updated: 30 July 2016
Helpdesk \ Email issues (11 articles)
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Useless email filters
Updated: 15 August 2017
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Use 'From Name' for all outgoing messages
Updated: 13 March 2017
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Email doesn't create a ticket
Updated: 28 August 2017
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How to make JitBit Helpdesk work with my email account?
Updated: 30 July 2016
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No email notifications received
Updated: 30 July 2016
Helpdesk \ On-premise version issues (21 articles)
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Migration from server help desk to hosted
24 August 2017
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Fwd: HostedUtils error on compile of Jitbit Helpdesk
Updated: 07 June 2017
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Fixing common problems
Updated: 23 May 2017
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Before you purchase
09 February 2017
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Trial limitations for Help Desk Server (Hosted HelpDesk has no trial limitations)
Updated: 19 January 2017
Helpdesk \ Integrations and migrating from other apps (9 articles)
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Remote login URL for helpdesk
Updated: 20 March 2017
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Asana API
Updated: 27 January 2017
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Migrate from Freshdesk
31 August 2016
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Import and Export features
Updated: 30 July 2016
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Migrate from Jira
Updated: 30 July 2016
Helpdesk \ Miscellaneous (18 articles)
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How to report bugs - Problem Steps Recorder
29 August 2017
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Real-time updates in Jitbit
Updated: 22 August 2017
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Email notification incident
Updated: 01 July 2017
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How to order Database Backup
Updated: 03 April 2017
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Second email address in user profile
Updated: 09 March 2017
Helpdesk \ Errors and solutions (4 articles)
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SAML doesn't work: possible solutions
Updated: 28 June 2017
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Google login into Jitbit Helpdesk is not working on an iPhone/Android
13 March 2017
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Knowledge base articles are not visible to users
Updated: 01 March 2017
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Error: Login failed for user 'JitbitHelpDeskUser'
Updated: 23 May 2017
Product specific \ Macro Recorder (9 articles)
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How to click on image macro has found?
Updated: 14 June 2017
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Free license
Updated: 31 December 2016
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Running a macro on a disconnected remote PC
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Troubleshooting Macro Recorder installation
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Running a macro when the computer is "locked"
Product specific \ AspNetForum (5 articles)
Product specific \ Mouse Recorder for Mac (2 articles)
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Unidentified developer issue on Mac
Updated: 27 February 2017
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Mac Mouse Recorder fails to record keystrokes
Updated: 21 September 2016
Product specific \ CRM (1 articles)
azure (2)
database (1)
error (4)
installation (2)
saml (2)
schema (1)
self-hosted (1)
test (1)
upgrade (1)
w9 (1)
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