General issues 6

• ⇅ Unable to place an order?

  Updated: Thursday, October 2, 2025 order

• ⇅ How to generate a quote

  Updated: Tuesday, September 16, 2025 quote billing pricing

• ⇅ Discount for non-profit organizations

  Updated: Thursday, October 16, 2025 non-profit discount

• ⇅ Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions

  Updated: Thursday, November 30, 2023

• ⇅ PCI compliance

  Updated: Tuesday, December 12, 2023 legal

Helpdesk 10

Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.

• ⇅ Phasing out old UI design

  Updated: Wednesday, October 1, 2025

• ⇅ New Jitbit Mobile app open beta test

  Updated: Tuesday, March 18, 2025

• ⇅ New Design Beta Release

  Updated: Monday, October 7, 2024

• ⇅ Supported HTML Tags in the Knowledge Base and Tickets

  Updated: Thursday, September 18, 2025

• ⇅ Deprecation of IMAP and POP support for Office 365 mailboxes

  Updated: Tuesday, October 17, 2023 email office365

How-to's 54

Common setup tasks and solutions

• ⇅ Custom "Thank you" text

  Updated: Friday, July 14, 2023

• ⇅ Creating a checklist in a ticket

  Updated: Sunday, June 12, 2022 checkbox

• ⇅ Notify specific non-tech users about new tickets

  Monday, April 18, 2022 automation rules notification

• ⇅ How to connect to Office 365 shared mailboxes

  Updated: Tuesday, September 9, 2025 office365 exchange shared mailbox

• ⇅ How to "snooze" a ticket in Jitbit Helpdesk

  Updated: Friday, November 28, 2025 snooze reminder

Miscellaneous 22

Unsorted helpful articles. Find more info at jitbit.com/docs

• ⇅ How KB "suggested articles" work

  Updated: Wednesday, December 13, 2023 kb suggestions

• ⇅ Full list of all Automation Rule triggers, conditions and actions

  Updated: Friday, October 9, 2020 automation rules

• ⇅ Jitbit's Voluntary Product Accessibility Template (VPAT)

  Saturday, July 25, 2020

• ⇅ Deprecating unlimited auto-login links

  Updated: Tuesday, September 16, 2025

• ⇅ Custom CSS and JS in your helpdesk

  Updated: Tuesday, September 16, 2025

Email issues 25

Setting up email integrations and solving common problems

• ⇅ Troubleshooting Disabled Inbound Email Accounts in Jitbit

  Thursday, August 21, 2025 imap email

• ⇅ Trouble connecting a shared o365 mailbox

  Updated: Tuesday, September 16, 2025 office365 shared mailbox

• ⇅ Images "Redacted" in email notification after upgrade

  Updated: Tuesday, September 16, 2025 email notifications

• ⇅ Emails from Helpdesk are marked as spam? Check SPF record

  Updated: Tuesday, September 16, 2025

• ⇅ Email template #mask# is not working properly

  Updated: Sunday, September 21, 2025 email template

On-premises version issues 41

Solving problems with the on-prem, self-hosted version of Jitbit Helpdesk ticketing system

• ⇅ Resolving Redirect Issues when hosting on-prem on Azure

  Updated: Tuesday, September 16, 2025 azure

• ⇅ Hardware requirements for on-premise helpdesk

  Updated: Tuesday, October 17, 2023

• ⇅ Recording HAR file in Chrome

  Updated: Monday, September 8, 2025

• ⇅ File Upload Error in HelpDesk

  Updated: Tuesday, September 16, 2025

• ⇅ After upgrading from 9.x requests to /api throw "404 - not found"

  Updated: Tuesday, September 16, 2025 api

Integrations and migrating from other apps 16

Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.

• ⇅ How to change the GPT model on the on-premise version

  Updated: Tuesday, June 11, 2024

• ⇅ Power BI integration scheduled refresh error

  Updated: Tuesday, August 26, 2025 power bi

• ⇅ MS Teams Integration

  Thursday, September 8, 2022 teams

• ⇅ AD properties used by the helpdesk app

  Updated: Monday, September 8, 2025 active direcotry on premises

• ⇅ Adding Ticket ID to Survey Monkey

  Updated: Sunday, January 2, 2022

FAQ 27

Frequently asked questions and answers on our Helpdesk solution.

• ⇅ Changing API token for a user account

  Updated: Saturday, December 23, 2023 api

• ⇅ Automation rule not triggered - what to do

  Friday, December 15, 2023 automation rules

• ⇅ AI privacy question

  Updated: Wednesday, October 29, 2025 ai

• ⇅ New email senders not added to recipients list

  Updated: Thursday, October 19, 2023

• ⇅ API - Status ID

  Updated: Wednesday, May 21, 2025 api

Errors and solutions 12

Common errors and solutions for Jitbit Helpdesk

• ⇅ Understanding and Resolving '554 5.7.1 Spam Message Rejected' Errors Body

  Tuesday, November 7, 2023 email

• ⇅ Continuous authentication prompts on Safari on iOS when using Windows auth

  Updated: Thursday, May 12, 2022 ios safari

• ⇅ Special Character problems in Excel when exporting tickets to CSV

  Updated: Monday, September 8, 2025 csv excel

• ⇅ Email '...' is already taken error

  Updated: Monday, December 27, 2021

• ⇅ User Email setting disables on its own

  Updated: Wednesday, November 25, 2020

Macro Recorder 12

• ⇅ Macro Recorder fails to open - access is denied

  Updated: Tuesday, November 2, 2021

• ⇅ Macro Recorder's interface is too small to read

  Updated: Tuesday, May 26, 2020

• ⇅ Macro Recorder won't register

  Updated: Monday, April 9, 2018 invalid serial

• ⇅ Macro Recorder won't open

  Updated: Monday, January 8, 2018

• ⇅ Scheduling macro in Windows 10

  Updated: Friday, May 29, 2020

AutoText 1

• ⇅ AutoText business license

  Updated: Tuesday, May 26, 2020