Jitbit Helpdesk

General issues (2 articles)

PCI compliance
Updated: 01 July 2018
W9 form?
Updated: 07 December 2016 w9

Helpdesk

How-to's (39 articles)

How to cancel repeat tickets? new Updated
Updated: 21 May 2019
How to retrieve a lost password new Updated
Updated: 16 May 2019
Integrate with Trello
Updated: 27 February 2019
Re-enable asset
Updated: 26 February 2019
Merging tickets by ID for technicians
Updated: 26 December 2018

Miscellaneous (20 articles)

Custom CSS and JS in your helpdesk
Updated: 15 January 2019
GDPR?
Updated: 27 January 2019 gdpr
How to report bugs - Problem Steps Recorder
29 August 2017
Real-time updates in Jitbit
Updated: 22 August 2017
Email notification incident
Updated: 01 July 2017

Email issues (16 articles)

How can I make all email-replies coming FROM TECHNICIANS - "for technicians view only"?
Updated: 17 January 2019
Email subject line truncates
Updated: 04 December 2017
Authentication issues
Updated: 22 November 2017
Useless email filters
Updated: 15 August 2017
Use 'From Name' for all outgoing messages
Updated: 13 March 2017

On-premise version issues (25 articles)

How to find the correct web.config file
Updated: 21 December 2018
Could not load file or assembly 'Microsoft.Owin, Version=2.1.0.0
Updated: 04 September 2018
MS SQL questions
Updated: 06 November 2017 database
Migration from server help desk to hosted
24 August 2017
Fwd: HostedUtils error on compile of Jitbit Helpdesk
Updated: 07 June 2017

Integrations and migrating from other apps (10 articles)

ADFS SAML set up
Updated: 25 March 2018 saml
Remote login URL for helpdesk
Updated: 20 March 2017
Asana API
Updated: 27 January 2017
Migrate from Freshdesk
31 August 2016
Import and Export features
Updated: 30 July 2016

Errors and solutions (9 articles)

Google Login fails to redirect to the application
Updated: 19 April 2019
Login to FTP for backup data not possible
Updated: 15 April 2019
X-Frame Options to Deny
Updated: 11 April 2019
Chrome 66 random "Aw, snap" on the ticket page
Updated: 11 May 2018
SAML setup issues
Updated: 06 November 2017 saml

FAQ (12 articles)

Auto-assign repeating tickets?
Updated: 20 December 2018
#Custom_Fields# does not work
Updated: 04 December 2018
Customizing Custom Fields Layout
Updated: 24 September 2018
Technician Report count differs from Tickets Per Day
Updated: 09 July 2018 reports
Reporting permissions
Updated: 07 August 2018 reports

Other products

Macro Recorder (12 articles)

Macro Recorder won't register
Updated: 09 April 2018 invalid serial
Macro Recorder won't open
Updated: 08 January 2018
Scheduling macro in Windows 10
Updated: 08 January 2018
How to click on image macro has found?
Updated: 14 June 2017
Free license
Updated: 31 December 2016

AspNetForum (5 articles)

Mouse Recorder for Mac (3 articles)

Password prompt on every operation
Updated: 28 November 2017
Unidentified developer issue on Mac
Updated: 27 February 2017
Mac Mouse Recorder fails to record keystrokes
Updated: 21 September 2016

Ideas forum

22 votes	Out of Office for technicians Suggested 01/10/2018 In progress

20 votes	Add additional subscribers when creating tickets Suggested 05/12/2018 New

19 votes	Automation rules, rule “Add reply to the ticket” option to include assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply. Suggested 17/02/2019 New

17 votes	Minimum Characters Required in Subject and Ticket Details Field Suggested 21/08/2018 New

15 votes	Send ticket confirmation notification to all subscribers on ticket creation Suggested 20/03/2019 New

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