General issues (3 articles)

Helpdesk (3 articles)

Helpdesk

How-to's (44 articles)

Miscellaneous (19 articles)

Email issues (16 articles)

On-premise version issues (25 articles)

Integrations and migrating from other apps (10 articles)

Errors and solutions (9 articles)

FAQ (13 articles)

Other products

Macro Recorder (12 articles)

Mouse Recorder for Mac (3 articles)

Ideas forum

47

votes

Be able to create sub-categories

Suggested 1/23/2019 New

41

votes

"Is Approver"

Suggested 9/23/2019 New

37

votes

"Is Manager" - Improvement

Suggested 9/27/2019 New

33

votes

Add "last updated BY USERNAME" info to tickets (both grid and ticket page)

Suggested 5/12/2019 New

28

votes

Option to set different Top announcement bar message according to User type.

Suggested 7/11/2019 New