Jitbit Helpdesk

General issues (2 articles)

PCI compliance
Updated: 01 July 2018
W9 form?
Updated: 07 December 2016 w9

Helpdesk

How-to's (31 articles)

Configuring SAML 2.0 in ADFS 2016
Updated: 25 March 2018 active direcotry,adfs,saml
How to hide or disable the Priority field?
Updated: 21 February 2018
Notify admins of abandoned tickets
Updated: 19 December 2017
Tagging your support tickets and KB articles
Updated: 06 December 2017
How to move helpdesk from hosted to on-premise?
Updated: 31 October 2017 migrate,self-hosted

Miscellaneous (18 articles)

How to report bugs - Problem Steps Recorder
29 August 2017
Real-time updates in Jitbit
Updated: 22 August 2017
Email notification incident
Updated: 01 July 2017
How to order Database Backup
Updated: 03 April 2017
Second email address in user profile
Updated: 09 March 2017

Email issues (15 articles)

Email subject line truncates
Updated: 04 December 2017
Authentication issues
Updated: 22 November 2017
Useless email filters
Updated: 15 August 2017
Use 'From Name' for all outgoing messages
Updated: 13 March 2017
Email doesn't create a ticket
Updated: 28 August 2017

On-premise version issues (22 articles)

MS SQL questions
Updated: 06 November 2017 database
Migration from server help desk to hosted
24 August 2017
Fwd: HostedUtils error on compile of Jitbit Helpdesk
Updated: 07 June 2017
Fixing common problems
Updated: 23 May 2017
Before you purchase
09 February 2017

Integrations and migrating from other apps (10 articles)

ADFS SAML set up
Updated: 25 March 2018 saml
Remote login URL for helpdesk
Updated: 20 March 2017
Asana API
Updated: 27 January 2017
Migrate from Freshdesk
31 August 2016
Import and Export features
Updated: 30 July 2016

Errors and solutions (6 articles)

Chrome 66 random "Aw, snap" on the ticket page
Updated: 11 May 2018
SAML setup issues
Updated: 06 November 2017 saml
SAML doesn't work: possible solutions
Updated: 21 January 2018 azure,saml
Google login into Jitbit Helpdesk is not working on an iPhone/Android
13 March 2017
Knowledge base articles are not visible to users
Updated: 01 March 2017

FAQ (9 articles)

Technician Report count differs from Tickets Per Day
Updated: 09 July 2018 reports
Reporting permissions
Updated: 07 August 2018 reports
Can I add multiple recipients when creating a ticket?
Updated: 05 June 2018
Close ticket via email?
Updated: 27 February 2018
Summary report - Time spent, Response time, Duration
Updated: 07 June 2018 reports

Product specific

Helpdesk (1 articles)

GDPR?
Updated: 25 May 2018 gdpr

Macro Recorder (12 articles)

Macro Recorder won't register
Updated: 09 April 2018 invalid serial
Macro Recorder won't open
Updated: 08 January 2018
Scheduling macro in Windows 10
Updated: 08 January 2018
How to click on image macro has found?
Updated: 14 June 2017
Free license
Updated: 31 December 2016

AspNetForum (5 articles)

Mouse Recorder for Mac (3 articles)

Password prompt on every operation
Updated: 28 November 2017
Unidentified developer issue on Mac
Updated: 27 February 2017
Mac Mouse Recorder fails to record keystrokes
Updated: 21 September 2016

CRM (1 articles)

Issue with the source Code

active direcotry (1) adfs (1) azure (2) database (2) error (3) gdpr (1) installation (2) invalid serial (1) migrate (2) reports (4) saml (6) self-hosted (2) upgrade (1) w9 (1)

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