Jitbit Helpdesk

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General issues (3 articles)

Ideas Forum - your speedway to fulfilling feature requests
Thursday, June 13, 2019
PCI compliance
Updated: Monday, April 13, 2020
W9 form?
Updated: Wednesday, December 7, 2016 w9

Helpdesk (3 articles)

Email filtering in Jitbit Updated
Updated: Wednesday, July 1, 2020 email notifications
Penetration Test Report
Thursday, July 11, 2019
How to move a category to a new section?
Updated: Tuesday, June 4, 2019

Helpdesk

How-to's (45 articles)

How to prevent users from deleting tickets?
Updated: Wednesday, June 3, 2020 restrict ticket deletion
How to add an asset to a ticket?
Updated: Monday, October 21, 2019
Ticket approval workflow example
Updated: Tuesday, September 10, 2019 automation rules
How to update credit card
Updated: Thursday, June 13, 2019
How to cancel repeat tickets?
Updated: Tuesday, May 21, 2019

Miscellaneous (20 articles)

Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
GDPR
Updated: Thursday, January 2, 2020 gdpr
How to report bugs - Problem Steps Recorder
Tuesday, August 29, 2017
Real-time updates in Jitbit
Updated: Tuesday, August 22, 2017

Email issues (17 articles)

Message added to existing ticket instead of creating a new one
Updated: Saturday, May 23, 2020
How can I make all email-replies coming FROM TECHNICIANS - "for technicians view only"?
Updated: Thursday, January 17, 2019
Email subject line truncates
Updated: Monday, December 4, 2017
Authentication issues
Updated: Wednesday, November 22, 2017
Useless email filters
Updated: Tuesday, August 15, 2017

On-premise version issues (27 articles)

Full-text search index
Updated: Tuesday, May 26, 2020 full-text search search index
How to find the correct web.config file
Updated: Friday, December 21, 2018
Could not load file or assembly 'Microsoft.Owin, Version=2.1.0.0
Updated: Tuesday, September 4, 2018
MS SQL questions
Updated: Monday, November 6, 2017 database
Migration from server help desk to hosted
Thursday, August 24, 2017

Integrations and migrating from other apps (11 articles)

Power BI integration
Updated: Tuesday, February 18, 2020 power bi
ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
Remote login URL for helpdesk
Updated: Monday, March 20, 2017
Asana API
Updated: Friday, January 27, 2017
Migrate from Freshdesk
Wednesday, August 31, 2016

Errors and solutions (9 articles)

Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
X-Frame Options to Deny
Updated: Thursday, April 11, 2019
Chrome 66 random "Aw, snap" on the ticket page
Updated: Friday, May 11, 2018
SAML setup issues
Updated: Monday, November 6, 2017 saml

FAQ (14 articles)

Auto-assign repeating tickets?
Updated: Thursday, December 20, 2018
KB Reporting
Updated: Saturday, May 23, 2020
#Custom_Fields# does not work
Updated: Tuesday, December 4, 2018
Customizing Custom Fields Layout
Updated: Monday, September 24, 2018
Technician Report count differs from Tickets Per Day
Updated: Monday, July 9, 2018 reports

Other (legacy) products

Macro Recorder (13 articles)

Macro Recorder fails to open - access is denied
Updated: Tuesday, May 26, 2020
Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
Macro Recorder won't open
Updated: Monday, January 8, 2018
Scheduling macro in Windows 10
Updated: Friday, May 29, 2020

AspNetForum (5 articles)

Relative virtual path ‘AspNetForumMaster.Mobile.Master’ is not allowed here
Updated: Thursday, December 10, 2015
JitBit Forum - How to change attachment size
How to turn off mobile version
change version from free to paid
Forum Integration question

AutoText (1 articles)

AutoText business license
Updated: Tuesday, May 26, 2020

Ideas forum

56 votes	Custom fields for User and Company Suggested 3/22/2019 Considering

51 votes	Add "last updated BY USERNAME" info to tickets (both grid and ticket page) Suggested 5/12/2019 Considering

50 votes	"Is Manager" - Improvement Suggested 9/27/2019 New

46 votes	Relatime in-app notifications for technicians Suggested 11/2/2018 New

40 votes	Dynamic Automation Rule Values Suggested 11/30/2018 New

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