Jitbit Helpdesk

Recently viewed tickets

73 votes	Relatime in-app notifications for technicians Suggested 11/2/2018 In progress

55 votes	@mentions from within ticket body reply Suggested 11/4/2019 New

47 votes	Queue Manager Suggested 7/15/2019 New

39 votes	Active Directory Integration Improvements Suggested 12/2/2019 New

33 votes	Custom Field Type - Multi select combo lists Suggested 12/12/2019 New

28 votes	Create dependant list based on Company Suggested 4/6/2021 New

28 votes	Technicians restricted to some companies Suggested 5/18/2020 New

25 votes	Add logic to email template language Suggested 9/25/2020 New

21 votes	TimeSpent audit log Suggested 10/5/2020 New

21 votes	Additional email template "Ticket-updated" email template but seperated into agent only and customer only Suggested 12/1/2019 New

20 votes	Add variables #Tech_FirstName# and "#Tech_LastName# in canned responses Suggested 6/18/2020 New

19 votes	Single Screen ticket Creation and closure Suggested 8/25/2019 New

19 votes	Scheduled Reports Suggested 10/18/2018 New

18 votes	Advanced permissions for techs - Multi assign tickets, take ownership and change category Suggested 5/15/2019 New

16 votes	Kanban Board View Suggested 2/5/2021 New

16 votes	Mandatory "Due Date" Suggested 8/28/2020 New

15 votes	Preview Attachments Suggested 9/30/2021 New

15 votes	Multiple outgoing SMTP accounts Suggested 10/8/2020 New

13 votes	CATEGORIES\Edit - Option "Defaults columns displayed on grid IN THIS CATEGORY" Suggested 9/29/2020 New

13 votes	Report using the Due Date Suggested 5/12/2020 New

View all Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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