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Newest
39
votes
Kanban Board View
Suggested 2/5/2021
New
38
votes
Add logic to email template language
Suggested 9/25/2020
New
33
votes
Additional email template "Ticket-updated" email template but seperated into agent only and customer only
Suggested 12/1/2019
New
32
votes
Expand "Time Spent" Functionality
Suggested 6/22/2021
New
29
votes
Custom Priority Levels
Suggested 1/5/2022
New
28
votes
Scheduled Reports
Suggested 10/18/2018
New
26
votes
Multiple outgoing SMTP accounts
Suggested 10/8/2020
New
24
votes
TimeSpent audit log
Suggested 10/5/2020
New
20
votes
Supervisor Approval Process
Suggested 2/14/2020
New
19
votes
Canned Responses when creating tickets
Suggested 8/4/2021
New
19
votes
Advance Permissions to Asset Management
Suggested 7/22/2021
New
18
votes
Ticket Comments pagination
Suggested 10/20/2021
New
16
votes
Group of users access for Categories
Suggested 11/2/2020
New
13
votes
Dashboard like Calendar for Milestones
Suggested 1/23/2022
New
13
votes
Custom Field Type Selection Combo + Search
Suggested 3/22/2021
New
13
votes
Scheduled Report Configuration
Suggested 8/2/2019
New
12
votes
Remove signature when a reply is for technical only
Suggested 3/18/2021
New
11
votes
Disable "Time Spent" pause option for technicians
Suggested 11/17/2022
New
11
votes
Markdown Support
Suggested 12/2/2021
New
11
votes
User Groups
Suggested 7/19/2021
New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.