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63

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 New

42

votes

Email-Template for "Re-Opened" Tickets

Suggested 11/14/2019 New

40

votes

Queue Manager

Suggested 7/15/2019 New

35

votes

@mentions from within ticket body reply

Suggested 11/4/2019 New

29

votes

Add more levels of security

Suggested 11/22/2019 New

25

votes

Active Directory Integration Improvements

Suggested 12/2/2019 New

23

votes

Create dependant list based on Company

Suggested 4/6/2021 New

22

votes

Allow asset assignment on ticket creation

Suggested 10/22/2018 New

21

votes

Technicians restricted to some companies

Suggested 5/18/2020 New

20

votes

Add logic to email template language

Suggested 9/25/2020 New

19

votes

Automation rules based on custom fields for user & company.

Suggested 9/16/2020 New

17

votes

TimeSpent audit log

Suggested 10/5/2020 New

17

votes

Add variables #Tech_FirstName# and "#Tech_LastName# in canned responses

Suggested 6/18/2020 New

17

votes

Advanced permissions for techs - Multi assign tickets, take ownership and change category

Suggested 5/15/2019 New

16

votes

Additional email template "Ticket-updated" email template but seperated into agent only and customer only

Suggested 12/1/2019 New

16

votes

Automation Rules - New Condition required "Ticket comes via email and CC contains...."

Suggested 7/19/2019 New

14

votes

Implement Modern Authentication for Exchange EMail access

Suggested 10/22/2019 New

13

votes

Mandatory "Due Date"

Suggested 8/28/2020 New

13

votes

Report using the Due Date

Suggested 5/12/2020 New

13

votes

Single Screen ticket Creation and closure

Suggested 8/25/2019 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.