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18

votes

Subscribe to a ticket catagory

Suggested 23/07/2018 New

16

votes

Out of Office for technicians

Suggested 01/10/2018 New

15

votes

Ability to send tickets in CC not individula mails

Suggested 21/02/2019 New

11

votes

Add additional subscribers when creating tickets

Suggested 05/12/2018 New

11

votes

Dynamic Automation Rule Values

Suggested 30/11/2018 New

10

votes

Tickets page Filter, option to add/save favorite Filters

Suggested 17/02/2019 New

10

votes

New Automation rule “Send email to all ticket subscribers”

Suggested 17/02/2019 New

9

votes

Automation rules, rule “Add reply to the ticket” option to include assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply.

Suggested 17/02/2019 New

8

votes

Option to set the Email Templates (multi division/company/branding) on based of the incoming email servers/addresses or automation rules

Suggested 11/02/2019 New

8

votes

Relatime in-app notifications for technicians

Suggested 02/11/2018 New

8

votes

Allow asset assignment on ticket creation

Suggested 22/10/2018 New

8

votes

Minimum Characters Required in Subject and Ticket Details Field

Suggested 21/08/2018 New

7

votes

Create automation rule based on ticket

Suggested 03/07/2018 New

6

votes

More Options to see another users tickets

Suggested 11/12/2018 New

6

votes

On/Off option for "On Behalf" ticket option during creation

Suggested 12/11/2018 New

6

votes

Option to disable attachment deletion

Suggested 28/08/2018 New

6

votes

Sort Knowledge base

Suggested 17/07/2018 New

5

votes

Add "remove subscribers" to automation actions

Suggested 14/11/2018 New

5

votes

Scheduled Reports

Suggested 18/10/2018 New

5

votes

Improve technician category assignment process and auditing

Suggested 02/10/2018 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.