Jitbit Helpdesk

22 votes	Out of Office for technicians Suggested 01/10/2018 In progress

20 votes	Add additional subscribers when creating tickets Suggested 05/12/2018 New

19 votes	Automation rules, rule “Add reply to the ticket” option to include assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply. Suggested 17/02/2019 New

17 votes	Minimum Characters Required in Subject and Ticket Details Field Suggested 21/08/2018 New

15 votes	Send ticket confirmation notification to all subscribers on ticket creation Suggested 20/03/2019 New

13 votes	Dynamic Automation Rule Values Suggested 30/11/2018 New

11 votes	Flow Triggers/Actions Suggested 28/02/2019 New

11 votes	Relatime in-app notifications for technicians Suggested 02/11/2018 New

9 votes	Create Company level comments that show on all Tickets for a given company Suggested 04/03/2019 New

9 votes	On/Off option for "On Behalf" ticket option during creation Suggested 12/11/2018 New

8 votes	Allow asset assignment on ticket creation Suggested 22/10/2018 New

8 votes	Create automation rule based on ticket Suggested 03/07/2018 New

7 votes	Option: Inbound Emails are "For Technicians Only" Suggested 27/03/2019 New

7 votes	More Options to see another users tickets Suggested 11/12/2018 New

6 votes	Add "last updated BY USERNAME" info to tickets (both grid and ticket page) Suggested 13 days ago New

6 votes	Option to resend previously sent file(s) (attachments) that are saved under the Files within a ticket without browsing and/or drag and dropping the file(s) from the computer again. Basically browsing and/or drag and dropping the file(s) from the tickets saved Files and not from the computer. Suggested 15 days ago Considering

6 votes	Integration of Jitbit with BI (Power BI or Tableau) Suggested 14/03/2019 New

6 votes	Be able to create sub-categories Suggested 23/01/2019 New

6 votes	Add "remove subscribers" to automation actions Suggested 14/11/2018 New

6 votes	Improve technician category assignment process and auditing Suggested 02/10/2018 New

View all Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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