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50

votes

Custom fields for User and Company

Suggested 3/22/2019 Considering

47

votes

"Is Manager" - Improvement

Suggested 9/27/2019 New

45

votes

Add "last updated BY USERNAME" info to tickets (both grid and ticket page)

Suggested 5/12/2019 Considering

41

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 New

38

votes

Dynamic Automation Rule Values

Suggested 11/30/2018 New

34

votes

Ability to set email specific template by company

Suggested 9/25/2019 New

32

votes

Queue Manager

Suggested 7/15/2019 New

30

votes

Email-Template for "Re-Opened" Tickets

Suggested 11/14/2019 New

29

votes

Folders for Canned Responses

Suggested 2/11/2020 New

28

votes

Allowed option to default search to search message replies and attachment names

Suggested 1/13/2020 Considering

26

votes

Search function improvement: Include the “Custom fields” data to the main search results.

Suggested 2/28/2020 Considering

25

votes

RGPD Compliance functionality in "reply" area

Suggested 9/6/2019 New

24

votes

Allow Admins to NOT be technicians on all categories

Suggested 3/4/2020 New

22

votes

Allow use of custom statuses before replying to the ticket.

Suggested 7/29/2019 New

20

votes

Ticket Preview

Suggested 10/30/2019 New

18

votes

More Options to see another users tickets

Suggested 12/11/2018 New

17

votes

Checklist Functionaility

Suggested 11/12/2019 New

17

votes

Keep header always on

Suggested 6/7/2019 New

17

votes

Allow asset assignment on ticket creation

Suggested 10/22/2018 New

15

votes

@mentions from within ticket body reply

Suggested 11/4/2019 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.