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58

votes

Custom fields for User and Company

Suggested 3/22/2019 Considering

52

votes

"Is Manager" - Improvement

Suggested 9/27/2019 New

46

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 New

40

votes

Technician Logon Report

Suggested 4/17/2020 New

40

votes

Dynamic Automation Rule Values

Suggested 11/30/2018 New

37

votes

Allowed option to default search to search message replies and attachment names

Suggested 1/13/2020 Considering

37

votes

Ability to set email specific template by company

Suggested 9/25/2019 New

36

votes

New “Automation rules” trigger, “Trigger by the calendar”.

Suggested 6/10/2020 New

36

votes

Round Robin Auto Ticket Assignment

Suggested 5/22/2020 New

36

votes

Email-Template for "Re-Opened" Tickets

Suggested 11/14/2019 New

35

votes

Secondary email address for users

Suggested 6/10/2020 New

35

votes

Queue Manager

Suggested 7/15/2019 New

32

votes

Folders for Canned Responses

Suggested 2/11/2020 New

31

votes

Ability to select severals conditions for "WHEN THIS HAPPENS"

Suggested 5/25/2020 New

30

votes

Fiilter by multiple categories

Suggested 5/2/2020 New

30

votes

RGPD Compliance functionality in "reply" area

Suggested 9/6/2019 New

29

votes

Allow Admins to NOT be technicians on all categories

Suggested 3/4/2020 New

25

votes

Checklist Functionaility

Suggested 11/12/2019 New

22

votes

Allow use of custom statuses before replying to the ticket.

Suggested 7/29/2019 New

21

votes

Email notifications header and footer

Suggested 6/5/2020 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.