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22

votes

Out of Office for technicians

Suggested 01/10/2018 In progress

20

votes

Add additional subscribers when creating tickets

Suggested 05/12/2018 New

19

votes

Automation rules, rule “Add reply to the ticket” option to include assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply.

Suggested 17/02/2019 New

17

votes

Minimum Characters Required in Subject and Ticket Details Field

Suggested 21/08/2018 New

15

votes

Send ticket confirmation notification to all subscribers on ticket creation

Suggested 20/03/2019 New

13

votes

Dynamic Automation Rule Values

Suggested 30/11/2018 New

11

votes

Flow Triggers/Actions

Suggested 28/02/2019 New

11

votes

Relatime in-app notifications for technicians

Suggested 02/11/2018 New

9

votes

Create Company level comments that show on all Tickets for a given company

Suggested 04/03/2019 New

9

votes

On/Off option for "On Behalf" ticket option during creation

Suggested 12/11/2018 New

8

votes

Allow asset assignment on ticket creation

Suggested 22/10/2018 New

8

votes

Create automation rule based on ticket

Suggested 03/07/2018 New

7

votes

Option: Inbound Emails are "For Technicians Only"

Suggested 27/03/2019 New

7

votes

More Options to see another users tickets

Suggested 11/12/2018 New

6

votes

Add "last updated BY USERNAME" info to tickets (both grid and ticket page)

Suggested 13 days ago New

6

votes

Option to resend previously sent file(s) (attachments) that are saved under the Files within a ticket without browsing and/or drag and dropping the file(s) from the computer again. Basically browsing and/or drag and dropping the file(s) from the tickets saved Files and not from the computer.

Suggested 15 days ago Considering

6

votes

Integration of Jitbit with BI (Power BI or Tableau)

Suggested 14/03/2019 New

6

votes

Be able to create sub-categories

Suggested 23/01/2019 New

6

votes

Add "remove subscribers" to automation actions

Suggested 14/11/2018 New

6

votes

Improve technician category assignment process and auditing

Suggested 02/10/2018 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.