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63

votes

Queue Manager

Suggested 7/15/2019 New

59

votes

Active Directory Integration Improvements

Suggested 12/2/2019 New

50

votes

Custom Field Type - Multi select combo lists

Suggested 12/12/2019 New

30

votes

Create dependant list based on Company

Suggested 4/6/2021 New

28

votes

Add logic to email template language

Suggested 9/25/2020 New

25

votes

Additional email template "Ticket-updated" email template but seperated into agent only and customer only

Suggested 12/1/2019 New

24

votes

Scheduled Reports

Suggested 10/18/2018 New

23

votes

Multiple outgoing SMTP accounts

Suggested 10/8/2020 New

23

votes

Add variables #Tech_FirstName# and "#Tech_LastName# in canned responses

Suggested 6/18/2020 New

22

votes

Expand "Time Spent" Functionality

Suggested 6/22/2021 New

22

votes

TimeSpent audit log

Suggested 10/5/2020 New

21

votes

Kanban Board View

Suggested 2/5/2021 New

21

votes

Advanced permissions for techs - Multi assign tickets, take ownership and change category

Suggested 5/15/2019 New

20

votes

Generate ticket from WhatsApp and Facebook Messenger

Suggested 3/23/2020 New

18

votes

Integration to Snipe-IT asset management

Suggested 6/4/2020 New

17

votes

Canned Responses when creating tickets

Suggested 8/4/2021 New

15

votes

Built in Scheduling component

Suggested 5/5/2021 New

14

votes

Report using the Due Date

Suggested 5/12/2020 New

13

votes

integration with ClickUp

Suggested 12/4/2020 New

13

votes

Improve technician category assignment process and auditing

Suggested 10/2/2018 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.