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45

votes

"Is Approver"

Suggested 9/23/2019 New

38

votes

"Is Manager" - Improvement

Suggested 9/27/2019 New

33

votes

Add "last updated BY USERNAME" info to tickets (both grid and ticket page)

Suggested 5/12/2019 New

31

votes

Custom fields for User and Company

Suggested 3/22/2019 New

31

votes

Dynamic Automation Rule Values

Suggested 11/30/2018 New

29

votes

Queue Manager

Suggested 7/15/2019 New

25

votes

Integration of Jitbit with BI (Power BI or Tableau)

Suggested 3/14/2019 New

24

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 New

20

votes

Delayed reply

Suggested 6/26/2019 New

19

votes

Allow use of custom statuses before replying to the ticket.

Suggested 7/29/2019 New

17

votes

More Options to see another users tickets

Suggested 12/11/2018 New

15

votes

Allow asset assignment on ticket creation

Suggested 10/22/2018 New

14

votes

On/Off option for "On Behalf" ticket option during creation

Suggested 11/12/2018 New

12

votes

Single Screen ticket Creation and closure

Suggested 8/25/2019 New

12

votes

Advanced permissions for techs - Multi assign tickets, take ownership and change category

Suggested 5/15/2019 New

12

votes

Create automation rule based on ticket

Suggested 7/3/2018 New

10

votes

Automation Rules - New Condition required "Ticket comes via email and CC contains...."

Suggested 7/19/2019 New

10

votes

Frequently used categories show up first for techs

Suggested 5/14/2019 New

9

votes

Ticket Preview

Suggested 10/30/2019 New

8

votes

Add an option to make the new ticket confirmation to user mandatory

Suggested 8/5/2019 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.