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57

votes

"Is Manager" - Improvement

Suggested 9/27/2019 New

51

votes

Round Robin Auto Ticket Assignment

Suggested 5/22/2020 Considering

48

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 New

42

votes

Dynamic Automation Rule Values

Suggested 11/30/2018 New

39

votes

Fiilter by multiple categories

Suggested 5/2/2020 New

39

votes

Email-Template for "Re-Opened" Tickets

Suggested 11/14/2019 New

38

votes

Allow Admins to NOT be technicians on all categories

Suggested 3/4/2020 New

37

votes

Allowed option to default search to search message replies and attachment names

Suggested 1/13/2020 Considering

35

votes

Folders for Canned Responses

Suggested 2/11/2020 New

35

votes

Queue Manager

Suggested 7/15/2019 New

30

votes

Category Colours

Suggested 5/27/2020 New

29

votes

automation rule to create ticket based on calendar date/time

Suggested 8/7/2020 New

29

votes

Checklist Functionaility

Suggested 11/12/2019 New

29

votes

Ticket Preview

Suggested 10/30/2019 New

25

votes

Rules log

Suggested 9/10/2020 New

23

votes

Uncheck ALL subscribers in Reply

Suggested 8/19/2020 New

22

votes

Add more levels of security

Suggested 11/22/2019 New

21

votes

Realtime dashboard - Ability to select sections and categories linked

Suggested 5/25/2020 New

21

votes

Ability to use the tags #Body# (and the others...) in Rules\Add a reply

Suggested 10/2/2019 New

20

votes

2 . AND "" OF THE FOLLOWING CONDITIONS ARE MET

Suggested 7/21/2020 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.