Jitbit Helpdesk

50 votes	"Is Approver" Suggested 9/23/2019 New

42 votes	"Is Manager" - Improvement Suggested 9/27/2019 New

41 votes	Custom fields for User and Company Suggested 3/22/2019 Considering

37 votes	Add "last updated BY USERNAME" info to tickets (both grid and ticket page) Suggested 5/12/2019 Considering

35 votes	Relatime in-app notifications for technicians Suggested 11/2/2018 New

34 votes	Custom public holidays Suggested 12/16/2019 New

33 votes	Dynamic Automation Rule Values Suggested 11/30/2018 New

32 votes	Queue Manager Suggested 7/15/2019 New

28 votes	Ability to set email specific template by company Suggested 9/25/2019 New

25 votes	Folders for Canned Responses Suggested 2/11/2020 New

25 votes	RGPD Compliance functionality in "reply" area Suggested 9/6/2019 New

24 votes	Email-Template for "Re-Opened" Tickets Suggested 11/14/2019 New

22 votes	Allowed option to default search to search message replies and attachment names Suggested 1/13/2020 New

22 votes	Allow use of custom statuses before replying to the ticket. Suggested 7/29/2019 New

19 votes	Search function improvement: Include the “Custom fields” data to the main search results. Suggested 2/28/2020 New

19 votes	Ticket Preview Suggested 10/30/2019 New

18 votes	More Options to see another users tickets Suggested 12/11/2018 New

17 votes	Allow Admins to NOT be technicians on all categories Suggested 29 days ago New

17 votes	Search function improvement: Adding an additional Search button under the “Custom fields” data input fields. Suggested 2/28/2020 New

17 votes	Allow asset assignment on ticket creation Suggested 10/22/2018 New

View all Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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