Jitbit Helpdesk

Recently viewed tickets

63 votes	Relatime in-app notifications for technicians Suggested 11/2/2018 New

42 votes	Email-Template for "Re-Opened" Tickets Suggested 11/14/2019 New

40 votes	Queue Manager Suggested 7/15/2019 New

35 votes	@mentions from within ticket body reply Suggested 11/4/2019 New

29 votes	Add more levels of security Suggested 11/22/2019 New

25 votes	Active Directory Integration Improvements Suggested 12/2/2019 New

23 votes	Create dependant list based on Company Suggested 4/6/2021 New

22 votes	Allow asset assignment on ticket creation Suggested 10/22/2018 New

21 votes	Technicians restricted to some companies Suggested 5/18/2020 New

20 votes	Add logic to email template language Suggested 9/25/2020 New

19 votes	Automation rules based on custom fields for user & company. Suggested 9/16/2020 New

17 votes	TimeSpent audit log Suggested 10/5/2020 New

17 votes	Add variables #Tech_FirstName# and "#Tech_LastName# in canned responses Suggested 6/18/2020 New

17 votes	Advanced permissions for techs - Multi assign tickets, take ownership and change category Suggested 5/15/2019 New

16 votes	Additional email template "Ticket-updated" email template but seperated into agent only and customer only Suggested 12/1/2019 New

16 votes	Automation Rules - New Condition required "Ticket comes via email and CC contains...." Suggested 7/19/2019 New

14 votes	Implement Modern Authentication for Exchange EMail access Suggested 10/22/2019 New

13 votes	Mandatory "Due Date" Suggested 8/28/2020 New

13 votes	Report using the Due Date Suggested 5/12/2020 New

13 votes	Single Screen ticket Creation and closure Suggested 8/25/2019 New

View all Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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