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39

votes

Kanban Board View

Suggested 2/5/2021 New

38

votes

Add logic to email template language

Suggested 9/25/2020 New

33

votes

Additional email template "Ticket-updated" email template but seperated into agent only and customer only

Suggested 12/1/2019 New

32

votes

Expand "Time Spent" Functionality

Suggested 6/22/2021 New

29

votes

Custom Priority Levels

Suggested 1/5/2022 New

28

votes

Scheduled Reports

Suggested 10/18/2018 New

26

votes

Multiple outgoing SMTP accounts

Suggested 10/8/2020 New

24

votes

TimeSpent audit log

Suggested 10/5/2020 New

20

votes

Supervisor Approval Process

Suggested 2/14/2020 New

19

votes

Canned Responses when creating tickets

Suggested 8/4/2021 New

19

votes

Advance Permissions to Asset Management

Suggested 7/22/2021 New

18

votes

Ticket Comments pagination

Suggested 10/20/2021 New

16

votes

Group of users access for Categories

Suggested 11/2/2020 New

13

votes

Dashboard like Calendar for Milestones

Suggested 1/23/2022 New

13

votes

Custom Field Type Selection Combo + Search

Suggested 3/22/2021 New

13

votes

Scheduled Report Configuration

Suggested 8/2/2019 New

12

votes

Remove signature when a reply is for technical only

Suggested 3/18/2021 New

11

votes

Disable "Time Spent" pause option for technicians

Suggested 11/17/2022 New

11

votes

Markdown Support

Suggested 12/2/2021 New

11

votes

User Groups

Suggested 7/19/2021 New

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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.