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73

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 In progress

55

votes

@mentions from within ticket body reply

Suggested 11/4/2019 New

47

votes

Queue Manager

Suggested 7/15/2019 New

39

votes

Active Directory Integration Improvements

Suggested 12/2/2019 New

33

votes

Custom Field Type - Multi select combo lists

Suggested 12/12/2019 New

28

votes

Create dependant list based on Company

Suggested 4/6/2021 New

28

votes

Technicians restricted to some companies

Suggested 5/18/2020 New

25

votes

Add logic to email template language

Suggested 9/25/2020 New

21

votes

TimeSpent audit log

Suggested 10/5/2020 New

21

votes

Additional email template "Ticket-updated" email template but seperated into agent only and customer only

Suggested 12/1/2019 New

20

votes

Add variables #Tech_FirstName# and "#Tech_LastName# in canned responses

Suggested 6/18/2020 New

19

votes

Single Screen ticket Creation and closure

Suggested 8/25/2019 New

19

votes

Scheduled Reports

Suggested 10/18/2018 New

18

votes

Advanced permissions for techs - Multi assign tickets, take ownership and change category

Suggested 5/15/2019 New

16

votes

Kanban Board View

Suggested 2/5/2021 New

16

votes

Mandatory "Due Date"

Suggested 8/28/2020 New

15

votes

Preview Attachments

Suggested 9/30/2021 New

15

votes

Multiple outgoing SMTP accounts

Suggested 10/8/2020 New

13

votes

CATEGORIES\Edit - Option "Defaults columns displayed on grid IN THIS CATEGORY"

Suggested 9/29/2020 New

13

votes

Report using the Due Date

Suggested 5/12/2020 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.