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Newest
63
votes
Queue Manager
Suggested 7/15/2019
New
59
votes
Active Directory Integration Improvements
Suggested 12/2/2019
New
50
votes
Custom Field Type - Multi select combo lists
Suggested 12/12/2019
New
30
votes
Create dependant list based on Company
Suggested 4/6/2021
New
28
votes
Add logic to email template language
Suggested 9/25/2020
New
25
votes
Additional email template "Ticket-updated" email template but seperated into agent only and customer only
Suggested 12/1/2019
New
24
votes
Scheduled Reports
Suggested 10/18/2018
New
23
votes
Multiple outgoing SMTP accounts
Suggested 10/8/2020
New
23
votes
Add variables #Tech_FirstName# and "#Tech_LastName# in canned responses
Suggested 6/18/2020
New
22
votes
Expand "Time Spent" Functionality
Suggested 6/22/2021
New
22
votes
TimeSpent audit log
Suggested 10/5/2020
New
21
votes
Kanban Board View
Suggested 2/5/2021
New
21
votes
Advanced permissions for techs - Multi assign tickets, take ownership and change category
Suggested 5/15/2019
New
20
votes
Generate ticket from WhatsApp and Facebook Messenger
Suggested 3/23/2020
New
18
votes
Integration to Snipe-IT asset management
Suggested 6/4/2020
New
17
votes
Canned Responses when creating tickets
Suggested 8/4/2021
New
15
votes
Built in Scheduling component
Suggested 5/5/2021
New
14
votes
Report using the Due Date
Suggested 5/12/2020
New
13
votes
integration with ClickUp
Suggested 12/4/2020
New
13
votes
Improve technician category assignment process and auditing
Suggested 10/2/2018
New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.