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43

votes

Show Original Email

Suggested 5/29/2019 New

43

votes

Dependant picklist values for custom fields

Suggested 5/16/2019 New

25

votes

PER-CATEGORY email templates, additional feature: option to switch Email notifications on/off PER-CATEGORY.

Suggested 7/27/2019 New

25

votes

Add action "Move to Folder" for Emails

Suggested 6/11/2019 New

23

votes

Add "last updated BY USERNAME" info to tickets (both grid and ticket page)

Suggested 5/12/2019 New

21

votes

Be able to create sub-categories

Suggested 1/23/2019 New

19

votes

Disable Specific Email Notifications

Suggested 7/26/2019 New

18

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 New

17

votes

Queue Manager

Suggested 7/15/2019 New

17

votes

Custom fields for User and Company

Suggested 3/22/2019 New

17

votes

Dynamic Automation Rule Values

Suggested 11/30/2018 New

15

votes

Integration of Jitbit with BI (Power BI or Tableau)

Suggested 3/14/2019 New

13

votes

Allow use of custom statuses before replying to the ticket.

Suggested 7/29/2019 New

13

votes

Microsoft Teams integration

Suggested 5/13/2019 New

12

votes

Delayed reply

Suggested 6/26/2019 New

12

votes

More Options to see another users tickets

Suggested 12/11/2018 New

12

votes

On/Off option for "On Behalf" ticket option during creation

Suggested 11/12/2018 New

11

votes

Allow asset assignment on ticket creation

Suggested 10/22/2018 New

10

votes

Frequently used categories show up first for techs

Suggested 5/14/2019 New

10

votes

Create automation rule based on ticket

Suggested 7/3/2018 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.