Jitbit Helpdesk - Ideas forum

73 votes	Group of users access for Categories Suggested 11/2/2020 New
56 votes	Supervisor Approval Process Suggested 2/14/2020 New
38 votes	Pin tickets to top Suggested 2/24/2020 New
34 votes	Custom Field Type Selection Combo + Search Suggested 3/22/2021 New
30 votes	Automated reporting. Suggested 3/26/2021 New
26 votes	Update PowerBI Suggested 2/17/2023 New
24 votes	Dashboard like Calendar for Milestones Suggested 1/23/2022 New
24 votes	KB Article in multiple categories Suggested 6/2/2020 New
24 votes	read-only subscribers Suggested 3/19/2020 New
18 votes	Assign Multiple departments to one Person/Manager Suggested 9/1/2022 New
17 votes	Send Knowledgebase articles via email Suggested 7/25/2019 New
15 votes	Ability to adjust technician working hours Suggested 6/3/2022 New
14 votes	Expandable dropdown list when changing category in the ticket view Suggested 9/9/2021 New
13 votes	Prevent Technicians creating new users Suggested 5/18/2023 New
13 votes	Allow multiple categories for Knowledge Base article Suggested 9/19/2022 New
13 votes	Jitbit KB : Management of Multiple Brands / Business Areas Suggested 3/18/2021 New
13 votes	Manager Scheduled Reports Suggested 3/30/2020 New
12 votes	Teams Integration Enhancement - Chat Request to Ticket Suggested 10/23/2020 New
11 votes	Connector for Power Automate Suggested 6/8/2023 New
11 votes	Offer custom fields in GET /api/Users response Suggested 5/23/2021 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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