95

votes

Expand "Time Spent" Functionality

Suggested 6/22/2021 New

52

votes

Group of users access for Categories

Suggested 11/2/2020 New

50

votes

Limit the 'Subscribers' and 'From' suggestions to internal email addresses only

Suggested 26 days ago New

48

votes

Multiple outgoing SMTP accounts

Suggested 10/8/2020 New

47

votes

Supervisor Approval Process

Suggested 2/14/2020 New

43

votes

User Groups

Suggested 7/19/2021 New

31

votes

Advance Permissions to Asset Management

Suggested 7/22/2021 New

29

votes

Custom Field Type Selection Combo + Search

Suggested 3/22/2021 New

28

votes

Pin tickets to top

Suggested 2/24/2020 New

27

votes

Ticket Comments pagination

Suggested 10/20/2021 New

21

votes

Dashboard like Calendar for Milestones

Suggested 1/23/2022 New

20

votes

Automated reporting.

Suggested 3/26/2021 New

20

votes

Add signature when creating a new ticket

Suggested 3/18/2021 New

18

votes

Update PowerBI

Suggested 2/17/2023 New

18

votes

read-only subscribers

Suggested 3/19/2020 New

17

votes

Show Current Subscribers in the Ticket Details

Suggested 5/4/2022 New

15

votes

Ability to adjust technician working hours

Suggested 6/3/2022 New

15

votes

Prevent users from editing tickets

Suggested 12/14/2020 New

14

votes

Assign Multiple departments to one Person/Manager

Suggested 9/1/2022 New

14

votes

KB Article in multiple categories

Suggested 6/2/2020 New

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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.