Jitbit Helpdesk

66 votes	Active Directory Integration Improvements Suggested 12/2/2019 New

66 votes	Queue Manager Suggested 7/15/2019 New

55 votes	Custom Field Type - Multi select combo lists Suggested 12/12/2019 New

33 votes	Add logic to email template language Suggested 9/25/2020 New

28 votes	Additional email template "Ticket-updated" email template but seperated into agent only and customer only Suggested 12/1/2019 New

26 votes	Integration to Snipe-IT asset management Suggested 6/4/2020 New

24 votes	Expand "Time Spent" Functionality Suggested 6/22/2021 New

24 votes	Kanban Board View Suggested 2/5/2021 New

24 votes	Scheduled Reports Suggested 10/18/2018 New

23 votes	Multiple outgoing SMTP accounts Suggested 10/8/2020 New

23 votes	Add variables #Tech_FirstName# and "#Tech_LastName# in canned responses Suggested 6/18/2020 New

22 votes	TimeSpent audit log Suggested 10/5/2020 New

22 votes	Advanced permissions for techs - Multi assign tickets, take ownership and change category Suggested 5/15/2019 New

21 votes	Generate ticket from WhatsApp and Facebook Messenger Suggested 3/23/2020 New

18 votes	Canned Responses when creating tickets Suggested 8/4/2021 New

15 votes	Custom Priority Levels Suggested 1/5/2022 New

14 votes	Report using the Due Date Suggested 5/12/2020 New

13 votes	integration with ClickUp Suggested 12/4/2020 New

13 votes	Supervisor Approval Process Suggested 2/14/2020 New

13 votes	Improve technician category assignment process and auditing Suggested 10/2/2018 New

View all Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

66