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88

votes

Expand "Time Spent" Functionality

Suggested 6/22/2021 New

45

votes

Group of users access for Categories

Suggested 11/2/2020 New

45

votes

Multiple outgoing SMTP accounts

Suggested 10/8/2020 New

44

votes

Supervisor Approval Process

Suggested 2/14/2020 New

36

votes

User Groups

Suggested 7/19/2021 New

31

votes

Advance Permissions to Asset Management

Suggested 7/22/2021 New

28

votes

Custom Field Type Selection Combo + Search

Suggested 3/22/2021 New

25

votes

Ticket Comments pagination

Suggested 10/20/2021 New

24

votes

Pin tickets to top

Suggested 2/24/2020 New

19

votes

Add signature when creating a new ticket

Suggested 3/18/2021 New

18

votes

Dashboard like Calendar for Milestones

Suggested 1/23/2022 New

17

votes

Automated reporting.

Suggested 3/26/2021 New

16

votes

Update PowerBI

Suggested 2/17/2023 New

15

votes

Show Current Subscribers in the Ticket Details

Suggested 5/4/2022 New

15

votes

read-only subscribers

Suggested 3/19/2020 New

14

votes

Assign Multiple departments to one Person/Manager

Suggested 9/1/2022 New

13

votes

Ability to adjust technician working hours

Suggested 6/3/2022 New

12

votes

Expandable dropdown list when changing category in the ticket view

Suggested 9/9/2021 New

12

votes

Prevent users from editing tickets

Suggested 12/14/2020 New

11

votes

More flexible scheduling for recurring tickets

Suggested 7/29/2021 New

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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.