Jitbit Helpdesk

36 votes	"Is Approver" Suggested 9/23/2019 New

33 votes	"Is Manager" - Improvement Suggested 9/27/2019 New

33 votes	Be able to create sub-categories Suggested 1/23/2019 New

32 votes	Microsoft Teams integration Suggested 5/13/2019 New

28 votes	Add "last updated BY USERNAME" info to tickets (both grid and ticket page) Suggested 5/12/2019 New

23 votes	Queue Manager Suggested 7/15/2019 New

23 votes	Option to set different Top announcement bar message according to User type. Suggested 7/11/2019 New

23 votes	Dynamic Automation Rule Values Suggested 11/30/2018 New

21 votes	Custom fields for User and Company Suggested 3/22/2019 New

21 votes	Relatime in-app notifications for technicians Suggested 11/2/2018 New

19 votes	Integration of Jitbit with BI (Power BI or Tableau) Suggested 3/14/2019 New

17 votes	Delayed reply Suggested 6/26/2019 New

15 votes	Allow use of custom statuses before replying to the ticket. Suggested 7/29/2019 New

13 votes	More Options to see another users tickets Suggested 12/11/2018 New

13 votes	On/Off option for "On Behalf" ticket option during creation Suggested 11/12/2018 New

13 votes	Allow asset assignment on ticket creation Suggested 10/22/2018 New

11 votes	Create automation rule based on ticket Suggested 7/3/2018 New

10 votes	Automation Rules - New Condition required "Ticket comes via email and CC contains...." Suggested 7/19/2019 New

10 votes	Advanced permissions for techs - Multi assign tickets, take ownership and change category Suggested 5/15/2019 New

10 votes	Frequently used categories show up first for techs Suggested 5/14/2019 New

View all Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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