Considering Suggested 1/13/2020
Allowed option to default search to search message replies and attachment namesWhen you perform a ticket search, by default it doesn't search replies and ticket attachment names. This causes some people to stop searching for their tickets. Give an option in sys admin to allow these to be searched by default. The system says it will be slow, but we have a VERY fast server and we'd like to have this be the default option for the system administrator to set so people will find the results they're looking for in their past tickets.
|Hector Bas 1/20/2020 2:08 PM|
|Andreas 3/10/2020 8:06 AM|
|Hector Bas 5/26/2020 4:38 PM|
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