Jitbit Helpdesk - Overdue Notification Message Template : Ideas forum

Implemented Suggested 1/30/2020 by Shaun Dunstan

8

votes

Hey Team,

Would it be possible to add an Overdue Message template so we can format the overdue message with styles and custom fields etc

Thanks

Shaun

Alex 5/4/2023 6:30 AM Tech

You can use Automation rules to send overdue notification, and include all the standard email "masks" including custom fields.