Declined Suggested 2/26/2020 by Nicki Skipper

4

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Automation rules - add more "When This Happens" selections

In the "When This Happens" menu for creating automation rules, would it be possible to add options allowing users to set the "Ticket has not been updated for ___ " to different time intervals? Currently there is a 30 minute interval:


We would like to be able to set up rules for additional/different intervals (60 minutes, 90 minutes, number of days).

Thanks!
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Michael Milnes 2/26/2020 8:57 PM
Could you make it user defined? Hours / days?
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Nicki Skipper 2/27/2020 8:04 AM
I like that idea!
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Alex 3/23/2020 12:27 PM Tech
This is already there. You set "hasn't been updated" trigger and then add a condition "hasn't been updated for 6 hours"
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Nicki Skipper 3/23/2020 12:40 PM
Ah, I saw the "30 minutes or more" and thought that was finite....got it and thanks, Alex!

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