Automation rules - add more "When This Happens" selections
In the "When This Happens" menu for creating automation rules, would it be possible to add options allowing users to set the "Ticket has not been updated for ___ " to different time intervals? Currently there is a 30 minute interval:
We would like to be able to set up rules for additional/different intervals (60 minutes, 90 minutes, number of days).
Thanks!