Implemented Suggested 3/23/2020 by Alessandro Motroni
26
votesGenerate ticket from WhatsApp and Facebook Messenger
Many customers are contacting us through social networks and WhatsApp accounts, it would be great to automatically collect all these requests on tickets
SG
Samuel Goulet
12/22/2021 1:23 PM
Being able to collect conversations from WhatsApp would be incredibly helpful, same thing from Microsoft Teams. Any chat based application, having the ability to amalgamate these as another channel of communication within Jitbit would be tremendously helpful.
Alex
1/5/2023 6:24 PM
Tech
We've release the first version of it. A bit complicated to set up on the Facebook's side (as expected), but functional. Details at https://www.jitbit.com/helpdesk/whatsapp/
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