New Suggested 5/22/2020 by Yehuda Fonfeder
Round Robin Auto Ticket AssignmentWe currently have a queue that handles incoming tickets. I would like to be able to have the tickets auto assigned and go around the queue as they come in. Right now, i either have to assign them manually or have them pick it up themselves - which leaves to them picking and choosing which ticket they want respond to.
With the "Round Robin" it would be automatically assigned to them proportionally.
Anyone else have this need or have a workaround?
|Michael Milnes 5/26/2020 2:26 PM|
|Andreas 6/10/2020 4:55 PM|
|J Keane 8/20/2020 9:53 AM|
|Fred Sharpsteen 3 days ago, 4:17 PM|
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