Jitbit Helpdesk - Realtime dashboard - Ability to select sections and categories linked : Ideas forum

Jitbit Helpdesk

Implemented Suggested 5/25/2020 by Renault DEMANGER

64

votes

Realtime dashboard - Ability to select sections and categories linked

Where: https://xxxx.jitbit.com/helpdesk/Reporting/Dashboard

At this time the Realtime dashboard include all sections and categories

Problem:

This dashboard is maybe used by every customer for see the "operationnal cases"

But at this time, all cases are mixed due to no options for select which cases we want see in

Suggest:

Ability to select sections and categories linked to the Realtime dashboard

dashboard

Renault DEMANGER

I've just tested the functionality implemented !
= Ability to select one category.

It's great.

But, ability to select severals sections / categories

And ability to link the dashboard to all case which contains specific(s) tag will be VERY great !

By this way we could by example link the dashboard to all Incidents (by add a tag incidents on all incidents cases)

Cases = tickets

11/9/2020 7:32 AM