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New Suggested 6/10/2020 by Andreas

48

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New “Automation rules” trigger, “Trigger by the calendar”.

New “WHEN THIS HAPPENS:” trigger “Trigger by the calendar” for the automation rules.
This new trigger “Trigger by the calendar” would make it possible to trigger the automation rule by the calendar on certain date.

avatar Andreas
And in addition to finetune this “Trigger by the calendar” trigger it would be even more useful if it would be possible to trigger the automation rule by date and time.
This trigger would make it possible to trigger the automation rule on certain date and time.
6/10/2020 4:50 PM
avatar Alex Tech
It's unclear, what tickets should this automation rule process?
7/17/2020 4:46 PM
avatar Andreas
Hi Alex

Thank You for Your reply.

I will give You an example when this automation rule should trigger.

1. Custom field Date (or Date with time) is created for Technicians and Administrators.
2. Technician and/or Administrator sets value for the Custom field Date (or Date with time) the value is a set date and time in the future.
3. The New “Automation rules” trigger, “Trigger by the calendar” will trigger the automation rule “1. WHEN THIS HAPPENS:” when the set date and time arrives.

I kindly ask You to also view the ticket 28621652.

With good wishes
Andreas
7/18/2020 7:05 AM
avatar Fred Sharpsteen
Maybe even being able to tie it into a Google Calendar event
3 days ago, 3:59 PM

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