Jitbit Helpdesk - Multi-company access by user and/or Company parent child relationship : Ideas forum

New Suggested 6/25/2020 by Rich Almeida

8

votes

Multi-company access by user and/or Company parent child relationship

It would be helpful if a user could have access to multiple companies so that tickets could be managed without having to use multiple usernames and email addresses. In our industry, healthcare, often an IT user supports multiple sub-companies, but those sub-company users should not have access outside of their own company.

We support healthcare facilities where each facility is often a child of a larger facility. It would be useful if a parent child relationship among companies existed. This could help assign access across companies where access to the parent provides access to the children.