Jitbit Helpdesk - SAML Auto-provisioning and group membership verification : Ideas forum

Declined Suggested 7/30/2020 by Zoltán Fraknói

9

votes

SAML Auto-provisioning and group membership verification

Currently JitBit only allows SAML based login if the user is manually created, as stated here: https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/jitbit-helpdesk-tutorial#create-jitbit-helpdesk-test-user

Since SAML based SSO is more and more normal and essential in corporate environments, automatic provisioning is essential to reduce the amount of manual work done by IT. However, to gain back control and reduce rogue user creation, group membership verification, maybe even role based access would be amazing.

This would allow us to switch from AD (LDAP) to Azure AD (SAML) without sacrificing functionality (automatic user creation), and even controlling admin/technician/user access from Azure AD.

azure saml

Alex Tech

That article is a bit misleading, SAML login (and Google login) works even if a user does not have a helpdesk account. It will be created automatically.

1/28/2023 12:36 PM