Jitbit Helpdesk - Multi-domain support : Ideas forum

Declined Suggested 9/24/2020 by Andy Horn

14

votes

Multi-domain support

We trade as several different brands and have dedicated websites for each. We therefore need a ticketing system that can support multiple domains within the same account. Please make this happen JitBit.

brands

Alex Tech

Unfortunately this would be super challenging technically. For example, browsers "remember" authentication tokens for one domain only, which mean your technicians would nee to re-login between domains. Same with email. Accessing same data over two addresses will add more confusion than benefit.

I would suggest setting up redirects for both email and your multiple URLs on your domain's side, that would essentially do the same thing for customer-facing parts of the app.

1/18/2021 4:48 AM