Implemented 12/14/2020 Stanislav Levin

18

Votes

Prevent users from editing tickets

Add "Allow tickets editing" option to settings (on by default)
Optionally, specify who (regular user, technician or administrator) can edit tickets.

Thanks in advance!

Ronik Chakraborty 12/17/2024 9:26 AM

This is very much mandatory to have restriction level on ticket subject and body.
Edit on actual ticket content after submission is causing to lose ticket integrity.

Jared Call 1/20/2025 10:23 AM

same as https://support.jitbit.com/Ideas/13506 ?

Alex 2/2/2025 2:48 PM Tech

We now have a "Restrict ticket editing to Technicians only" setting.

Jared Call 2/3/2025 9:09 AM

Thank you!

Ronik Chakraborty 2/3/2025 12:23 PM

Option to editing restriction for administrator only is also required to preserve ticket integrity.

Brett Burda 2/11/2025 9:22 AM

Echoing Ronik - This needs to be limited to ADMINISTRATORS not Technicians. I am not worried about users changing text in tickets, I am worried that technicians use it to cover their ass.

Alex 9/19/2025 11:01 AM Tech

When a ticket is edited by a technicians, there's a log message and a diff-file of what's changed. Only admins can skip this diff-file from creation

Ronik Chakraborty 9/19/2025 11:30 AM

Hi Alex,

It doesn't show any log entry for ticket body and subject.
We need to restrict that to Administrator.

for responses, we do have log entries for technicians.