Jitbit Helpdesk - Prevent users from editing tickets : Ideas forum

Implemented Suggested 12/14/2020 by Stanislav Levin

18

votes

Prevent users from editing tickets

Add "Allow tickets editing" option to settings (on by default)
Optionally, specify who (regular user, technician or administrator) can edit tickets.

Thanks in advance!

Ronik Chakraborty 12/17/2024 9:26 AM

This is very much mandatory to have restriction level on ticket subject and body.
Edit on actual ticket content after submission is causing to lose ticket integrity.

Jared Call 1/20/2025 10:23 AM

same as https://support.jitbit.com/Ideas/13506 ?

Alex 2/2/2025 2:48 PM Tech

We now have a "Restrict ticket editing to Technicians only" setting.

Jared Call 2/3/2025 9:09 AM

Thank you!

Ronik Chakraborty 2/3/2025 12:23 PM

Option to editing restriction for administrator only is also required to preserve ticket integrity.

Brett Burda 2/11/2025 9:22 AM

Echoing Ronik - This needs to be limited to ADMINISTRATORS not Technicians. I am not worried about users changing text in tickets, I am worried that technicians use it to cover their ass.