Jitbit Helpdesk - Delayed ticket responses : Ideas forum

New Suggested 5/24/2021 by Kirk B. Fay

15

votes

Delayed ticket responses

It would be nice to type out the response to a ticket, and then have it send out at a later time. For example, when we create an account, sometimes they're not due for a week or more. It'd be nice to be able to type out a response and then have it go out the day the account is set to be activated

James Pearce

Yes please, this would be ideal. There are times you want to complete a job, but not have an engagement with the customer until later!!

Also a date on when the ticket can be closed! We have had to do this with ticket rules, and custom status. It would be so much better to have a simple field for closing a ticket.

4/6/2022 2:51 AM