Jitbit Helpdesk - Select multiple categories or sections in ticket list view filter : Ideas forum

Declined Suggested 9/9/2021 by Lars Öbom

9

votes

Select multiple categories or sections in ticket list view filter

The way it works right now you can only select one section or category when creating a filer in the ticket list view.
We would really like to be able to select multiple categories or/and sections when creating a filter.

filter ticket\grid\filter

Alex Tech

You can already do that by using "Shift+Click" in the category menu

9/13/2022 9:40 AM

Lars Öbom

@Alex. Thanks a lot for the info. It works well when selecting different categories, even categories under different sections.
But you can't shift-click on multiple sections. To reach the wanted result you need to individually shift+select every single category under the sections you would like to filter.

9/14/2022 4:04 AM