New Suggested 9/22/2021

3

votes

Bulk Update Custom Fields

Bulk updating custom fields:

• When updating a ticket's custom fields after the ticket was created, each field requires a separate save event ("OK" button).
• If you fail to save one field before moving to the next, you lose all progress when clicking "OK" on a single field. 
• See image below. Clicking "OK" on one field resets all others. The same applies for selecting a check box, except it's instant, no "OK" button. 

Inquiry:

• Is it possible to make the custom fields operate under a single save event?

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