Jitbit Helpdesk - Automation Rule on ticket rating : Ideas forum

New Suggested 12/14/2021 by Stefano Bagnatica

4

votes

Automation Rule on ticket rating

It would be useful to have a new automation rule "New feedback on ticket", that execute when a user click on the rating link after closing the ticket. In rule condition it should be possibile to filter on a specific rating.

For example, I would create a rule to warn a team leader or another dedicated user when a customer leave a "NEGATIVE" feedback, in order to rapidly analyse the reasons and, if needed, contact customer to give more support.

automation rules

Michael Milnes

This... so much this.

12/14/2021 4:40 PM