Recently viewed tickets
Suggested 11/2/2018 by Alex
Relatime in-app notifications for technicians
"You've been assigned to ticket XX", "You've been subscribed/added to ticket ZZ" etc
Alex - I really like the idea of an activity feed. Could you expose this feed to RSS so it could be viewed outside the application? It would be great to have a feed which techs can subscribe too selecting the level of notifications they wish to see, global, my team, per company etc. when a rule is triggered? Can you make the feed visible in the WebApp so it is either a separate tab or a drop down under "Recently Viewed tickets"?
12/12/2019 9:49 AM
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