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In progress Suggested 11/2/2018 by Alex

73

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Relatime in-app notifications for technicians

"You've been assigned to ticket XX", "You've been subscribed/added to ticket ZZ" etc

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Jack UTLEY
Alex - I really like the idea of an activity feed. Could you expose this feed to RSS so it could be viewed outside the application? It would be great to have a feed which techs can subscribe too selecting the level of notifications they wish to see, global, my team, per company etc. when a rule is triggered? Can you make the feed visible in the WebApp so it is either a separate tab or a drop down under "Recently Viewed tickets"?
12/12/2019 9:49 AM
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Alex Tech
We've started working on this using "desktop notifications" since it's the feature supported on most browsers and operating systems.

The RSS activity feed would be tricky since most RSS readers do not support any form of authentication.
11/11/2021 10:38 AM

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