Implemented Suggested 1/10/2022 by Brett Burda
5
votesBump Bump Solve
Other Help Desk ticket companies have this feature and it would be handy for it to be built in.I do not see corresponding rule sets that would allow me to set this up using JitBit.
Thanks,
RF
Ryan Fisher
1/11/2022 11:10 AM
This would be an absolutely huge help with ticket management. If the "bump bump solve" feature cannot be added directly, the addition of a few rule parameters to make it possible to set up would be greatly appreciated!
Alex
2/10/2023 2:08 PM
Tech
From what I can see, this can already be implemented using current rules:
Trigger: ticket hasn't been updated from X hours, ticket is "upd by tech" - add reply and tag "bump1"
Trigger: ticket hasn't been updated from X hours, has "bump1" tag, ticket is "upd by tech" - add reply and tag "bump2"
Trigger: ticket hasn't been updated from X hours, has "bump2" tag, ticket is "upd by tech" - close the ticket
Trigger: ticket hasn't been updated from X hours, ticket is "upd by tech" - add reply and tag "bump1"
Trigger: ticket hasn't been updated from X hours, has "bump1" tag, ticket is "upd by tech" - add reply and tag "bump2"
Trigger: ticket hasn't been updated from X hours, has "bump2" tag, ticket is "upd by tech" - close the ticket
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