New Suggested 1/12/2022 by David Van Dyne

4

votes

Automation trigger when a tag is removed in a ticket

There is an automation trigger when a tag is added to a ticket. It would be helpful also to have the reverse - an automation trigger when a tag is removed from a ticket.

We utilize tags as a checklist for the onboarding and offboarding process. An automation rule adds all the necessary tags to the ticket. I would like to have a trigger when one of those tags is removed. In my case specifically, I want to add a private comment that indicates who removed the tag along with the date/time stamp of that comment. This will allow us to see when a particular action took place and whom it was carried out by.


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