Implemented 1/18/2022 David Van Dyne

5

Votes

Automatically add new subscribers to existing ticket

Once a ticket is in process, if a technician, the ticket creator, or a subscriber responds to that ticket via email and includes someone who is not currently a subscriber to the ticket, it would be helpful to have them added automatically as a subscriber to the ticket.
avatar
Alex 9/12/2026 5:55 PM Tech
This is how it works. If the setting is enabled "Add all email addresses from the CC and TO fields as ticket subscribers" then CC'ed users are added as subscribers

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