I submitted another request similar but I think my initial explanation/idea made it much harder to implement.

Previous > "Allow custom prefix for Ticket Number (i.e. IT1234)".

Really all I want is the ability to set a custom pattern that the system uses to identify tickets.  This would avoid cross-ticket concerns with other ticketing system (other jitbit instances or brand x).

Current the system looks for the ticket number in an email between the { } - like {7001}.  If you could specify the beginning / end pattern to look for you could avoid the cross-ticket issue.  I would imagine this process only occurs in the email processing so you aren't changing the actual ticket number or having to refactor a lot of the system -- just how the emails are sent and processed on receive.

Start Pattern: {!-

End Pattern: -!}

An email going out would have:

Ticket 7001

Subject: Something broke in foo land {!-7001-!}

Being able to change this would make the ability to adopt this awesome system to even more areas of our company without worry of cross-ticketing!