New Suggested 6/30/2022



Button on automation rule card, next to the clone button, to run the rule

It would be nice to have a button, next to the clone button, that would run the rule, maybe only for certain triggers and possibly only for unanswered/unclosed/unassigned tickets. 

For example, I created a rule that would add a tag for the tech assigned and remove tag/s for previously assigned techs. This is a new rule that all current tickets didn't have run. In order to get the rule to run on current tickets, as far as I know, I would have to either test the rule with each ticket individually, or go into each ticket and assign the ticket to the tech for the rule to run. 

Or even just being able to run the test on more than one ticket at a time would be nice. 

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