Jitbit Helpdesk - Microsoft Teams notifications per category : Ideas forum

New Suggested 7/15/2022

6

votes

Microsoft Teams notifications per category

It would be nice if we could configure multiple Microsoft Teams webhooks and link ticket categories to them. Bonus would be the ability to customize the json payload and include custom fields for that category.

Currently we work around the single Teams connection with ticket rules. The only downside that we've noticed is that every time the rule runs, it creates an extra hidden action on the ticket.

integration teams