Jitbit Helpdesk - Ability to Manage Tickets for Multiple Departments : Ideas forum

Implemented Suggested 8/18/2022 by Julianne M. Sgro

7

votes

Ability to Manage Tickets for Multiple Departments

I would love to have users that I have assigned as managers to have the ability to manage tickets for multiple departments.

For example, we have multiple locations but a single manager that handles those locations. Each location is considered a different "department" since we add in the location name to the department name to help segregate tickets by facility.

The manager is only allowed to belong to one department so they aren't able to see the other facilities.

We also have some directors here that would like to be able to see tickets from other departments for situational awareness.

Rohan Vaijapure

I created an Enhancement request for something similar. The change should not be very difficult to incorporate.

9/1/2022 4:19 PM

Taren Burns-Hutchison

Similarly, I submitted an idea for implementing the ability to nominate whether a user is a manager for company, department, or location.

2/11/2024 5:36 PM

Brandon Hirsch

Yes, this needs to happen. We just started to implement JitBit and we very much would like this feature to get implemented.

2/29/2024 1:57 PM