New Suggested 8/25/2022 by Vincent Minon



Make it possible to send an email to the Helpdesk with the hashtag #BehalfOf:Email_address# in the title.

The objective would thus be to redirect an email that a client would normally have sent to the helpdesk and not to a member of the company.

It is also the possibility of creating a new Tk on behalf of a client without making copy / past between his mail and the IHM.

An email redirected in this way should not undergo any transformation and should not undergo truncation even if it contains several email exchanges

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