Jitbit Helpdesk - New Automation Rule: When KB Article is created : Ideas forum

New Suggested 9/19/2022

3

votes

New Automation Rule: When KB Article is created

Hi!

Can you add an automation rule that triggers if a new Knowledge Base article is added?

We would like to have an overview of our KB Articles so we can keep a certain quality level. Trough this automation rule it would be possible to monitor new Articles.

Thanks!

automation rules knowledgebase