Implemented Suggested 12/5/2018 by Asher Langenfeld
35
votesAdd additional subscribers when creating tickets
Hello,We only allow ticket submission via the web app or mobile phone application. Unfortunately this means we can't add subscribers until after the ticket is submitted.
I think it'd be beneficial to be able to add additional subscribers during the ticket creation. This could be nested under the "Advanced" tab on that page.
Stefano Bagnatica
Yes, there are some of our customers that for every ticket add suddenly a reply just for adding another user (of the same company).
1/14/2019 2:44 AM
My clients have been crying about this for more than a year now. Please upvote!
1/17/2019 4:11 AM
Alex
Tech
Should we add this for technicians only or for regular users too?
3/12/2019 7:14 PM
Asher Langenfeld
Both would be what we'd like.
3/12/2019 7:28 PM
Petr Vanek
I am glad to see this being proposed by someone else and now upvoted by many. Add regular users, technicians and random users. Please.
6/6/2019 11:01 AM
Petr Vanek
...random emails i mean.
6/6/2019 11:02 AM
Petr Vanek
Dear all,
what is the plan here, is it going to be implemented? Any ETA please?
thank you
Petr
what is the plan here, is it going to be implemented? Any ETA please?
thank you
Petr
6/14/2019 10:56 AM
Andreas
This is definitely needed functionality. I believe that it will be used widely.
6/18/2019 1:39 AM
Stefano Bagnatica
I agree about this feature , available also for regular users, for adding existing users. Instead I'm not sure about adding e-mail for not-registered users... However, it should be the same as users can do when adding reply
6/18/2019 2:59 AM
Kevin Clark
In our internal implementation of Jitbit, it would be great for ticket creators to be allowed to add subscribers during creation, and if possible, after the ticket has been created. This would include enabling the auto-fill of user email addresses.
I understand this new setting would not be good to enable on a customer-facing implementation. This warning could be included in the Admin screen.
I understand this new setting would not be good to enable on a customer-facing implementation. This warning could be included in the Admin screen.
6/9/2020 1:49 PM
Log in to comment...
Get help for this page
Jitbit HelpDesk