Considering Suggested 05/12/2018

28

votes

Add additional subscribers when creating tickets

Hello, 

We only allow ticket submission via the web app or mobile phone application. Unfortunately this means we can't add subscribers until after the ticket is submitted.

I think it'd be beneficial to be able to add additional subscribers during the ticket creation. This could be nested under the "Advanced" tab on that page. 


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Yes, there are some of our customers that for every ticket add suddenly a reply just for adding another user (of the same company).
14/01/2019 02:44
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My clients have been crying about this for more than a year now. Please upvote!
17/01/2019 04:11
avatar Alex Tech
Should we add this for technicians only or for regular users too?
12/03/2019 19:14
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Both would be what we'd like.
12/03/2019 19:28
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I am glad to see this being proposed by someone else and now upvoted by many. Add regular users, technicians and random users. Please.
06/06/2019 11:01
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...random emails i mean.
06/06/2019 11:02
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Dear all,

what is the plan here, is it going to be implemented? Any ETA please?

thank you

Petr
14/06/2019 10:56
avatar Andreas
This is definitely needed functionality. I believe that it will be used widely.
Yesterday, 01:39
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I agree about this feature , available also for regular users, for adding existing users. Instead I'm not sure about adding e-mail for not-registered users... However, it should be the same as users can do when adding reply
Yesterday, 02:59

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