Implemented Suggested 12/5/2018 by Asher Langenfeld

30

votes

Add additional subscribers when creating tickets

Hello, 

We only allow ticket submission via the web app or mobile phone application. Unfortunately this means we can't add subscribers until after the ticket is submitted.

I think it'd be beneficial to be able to add additional subscribers during the ticket creation. This could be nested under the "Advanced" tab on that page. 


avatar Stefano Bagnatica
Yes, there are some of our customers that for every ticket add suddenly a reply just for adding another user (of the same company).
1/14/2019 2:44 AM
avatar
My clients have been crying about this for more than a year now. Please upvote!
1/17/2019 4:11 AM
avatar Alex Tech
Should we add this for technicians only or for regular users too?
3/12/2019 7:14 PM
avatar Asher Langenfeld
Both would be what we'd like.
3/12/2019 7:28 PM
avatar Petr Vanek
I am glad to see this being proposed by someone else and now upvoted by many. Add regular users, technicians and random users. Please.
6/6/2019 11:01 AM
avatar Petr Vanek
...random emails i mean.
6/6/2019 11:02 AM
avatar Petr Vanek
Dear all,

what is the plan here, is it going to be implemented? Any ETA please?

thank you

Petr
6/14/2019 10:56 AM
avatar Andreas
This is definitely needed functionality. I believe that it will be used widely.
6/18/2019 1:39 AM
avatar Stefano Bagnatica
I agree about this feature , available also for regular users, for adding existing users. Instead I'm not sure about adding e-mail for not-registered users... However, it should be the same as users can do when adding reply
6/18/2019 2:59 AM

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