Jitbit Helpdesk - Support for Variables in Automation Rules? : Ideas forum

New Suggested 11/28/2022

5

votes

Support for Variables in Automation Rules?

It would be helpful if we could create and reference custom variables within our Automation Rules and have the last state of these variables stored within each ticket?

For example:

Create new custom variable: "Previous_Status", Type = Status
Set custom variable: #Previous_Status# = #Status#
Set status = 'On Hold'

...and then allow actions to reference any existing custom variables where the variable types match?

Set status = #Previous_Status"

automation rules variables

Aaron Maxwell

It's important that IF statements support decisions based on these variables.

1/15/2023 10:10 AM