Jitbit Helpdesk - show actual date and time of each post : Ideas forum

New Suggested 4/6/2023

12

votes

show actual date and time of each post

Instead of just showing "55 minutes ago" or "3 days ago" at the bottom of each post, also show the actual date/time of the post.

This comes in very handy when trying to verify a time difference between ticket comment / reply against other system logs on other systems.

auditing comments security

Jeroen van Hulten | Van Hulten Software BV 12/6/2023 1:45 PM

This is my biggest annoyance of JitBit.
I just want an absolute value, X minutes ago is not usefull at all.

Jared Call 3/20/2024 10:55 AM

you can mouseover the "55 minutes ago" and see the explicit date/time

3/20/2024 12:13 PM

The mouseover does NOT give the explicit date/time for me.

Lucas Rusch 12/9/2024 2:21 PM

I was able to see the date after hovering my mouse over the "x days/hours ago" to see exact date and time. But I only found out how to do that from Jareds comment on this. Its not intuitive at all. So I still think that it should be included in some way. Perhaps a little info marker next to it, or anything that registers as the next calendar date shows the full date and time. Example, comment is made at 9pm on 12/06/2024 and shows minutes/hours until 12:00am then it shows something like 12/06/2024 - 9PM or whatever format works.

The current configuration is just not intuitive at all, in my opinion.