Jitbit Helpdesk - Stop multiple polled emails from creating duplicate tickets when both emails are submiitted at the same time (CC or BCC) : Ideas forum

New Suggested 4/14/2023

1

votes

Stop multiple polled emails from creating duplicate tickets when both emails are submiitted at the same time (CC or BCC)

It would be nice to have the ticket system auto recognize (best) or be configurable (decent) to not create duplicate tickets when a user emails 2 or more emails which are polled for tickets

currently, even with automation unless I create a dizzying array of automation checks since we have 15 polled emails..and even then i'm not sure it would work properly, there is no way to prevent a single email sent to 2 or more of these polled emails (user confusion, or user impatience) from generating multiple tickets

yes user training comes first, but would still be nice to have a safeguard

duplicate