Jitbit Helpdesk - Auto-assign technician on first reply "For technician only" : Ideas forum

New Suggested 5/29/2023 by Yvan Bouchard

1

votes

Presently, JitBit does not assign the ticket to the first tech that replies to a ticket if the reply is for technician only.

I believe this should be the same as for public replies.

Maybe a global setting that we can turn on or off?

Thanks!