Jitbit Helpdesk - Multi Language Support (automated/suggested real time?) for canned responses and setup fields : Ideas forum

New Suggested 8/2/2023 by Bert Waumans

4

votes

Multi Language Support (automated/suggested real time?) for canned responses and setup fields

We are a Belgium company but communicate in English, Dutch and French mainly. This means a ticket generated (typed) in Dutch can be answered in English later on or French or all kind of mixtures. Some technician will answer in Dutch, the other in French. So there is no multi-language support for this it seems. These days you can translate almost in any application (even though 'machine translated' added as remark but it doesn't matter. It should be at least possible to set up like 2 or 3 languages you want to use where in between everything is translated automatically in the desired languages, if a ticket received in Dutch, my French speaking engineer should be able to write his answer in French with real-time translation to Dutch in order to assist the customer the best way. Additionally, a KB cannot be single language because a Dutch word will not give a search result is answered in the French language. The KB search should be multi language hit-support

auto translation multi language

Thierry Vanmarcke

Greetings Bert,
I couldn't agree more. We are in the same ship, English/French/Dutch users.
We could translate te KB's to each language, and put them in a folder for each language but the 'auto translate' for tickets seems a must.
Even if it is not perfect, it would be a REAL help.
So I am certainly upvoting this and will try to gather some more votes.

3/19/2024 5:43 AM