Jitbit Helpdesk - Flexibility with triggering automation If "Ticket has not been updated for" custom duration : Ideas forum

Declined Suggested 8/8/2023 by Ronik Chakraborty (Global IT Helpdesk)

17

votes

Flexibility with triggering automation If "Ticket has not been updated for" custom duration

Can we have more flexibility with triggering automation for not updated ticket, by selecting custom duration in Minutes, instead of fixed 30 mins option what we have right now.

automation rules

Alex Tech

The trigger is actually "30 minutes OR MORE", and you can set the exact duration by adding a condition, that check "hasn't been updated for X" for more granular control. However, you can't make it less than 30 minutes though, because the background job that launches this automation runs every 30 minutes.

1/9/2024 5:55 PM