Jitbit Helpdesk - New Dropdown Type - Multiple Selection Dropdown : Ideas forum

Implemented Suggested 10/26/2023

60

votes

New Dropdown Type - Multiple Selection Dropdown

Currently, Jitbit does not support being able to select multiple items within a dropdown. We need to be able to mark a ticket with multiple tests which have failed on a device. We considered using checkboxes but as checkboxes can not be dependent on other custom fields, the user would be presented with hundreds of checkboxes for different tests, as opposed to our current design which filters the list down to only applicable tests based on other dropdown fields. Would being able to select multiple items with a drop down potentially be a feature that could be added to Jitbit?

10/26/2023 11:53 AM

This would be a killer addition to jitbit! having a picklist dropdown would be really helpful.

10/26/2023 12:13 PM

Actually, now that I think about it, this would be very similar to the "used in ticket categories" in the custom field administration page.

10/26/2023 12:32 PM

We need this!!!!

10/27/2023 10:44 AM

if there was a way to have a dependent dropdown that also allows you to select multiple values, i could see a lot of benefits from the reporting side of things too.

Brandon Thauwald 10/27/2023 10:44 AM

Please!!!!! This is exactly what we are looking for!