New Suggested 1/4/2024 by Vincent Minon
4
votesRequest for more possibilities for links between assets and tickets
1) Can we see the asset of a ticket in the list of tickets?
2) Can we have a better presentation of tickets on the detail of an asset?
For example a link to the ticket view filtered on this asset.
Sc
Steele carr
1/7/2024 12:31 AM
Great idea... We would really use this.
Vincent Minon
1/8/2024 11:14 AM
As I see you interested, I am refining our request.
If you want, we can prototype the HMI we would like to obtain. But it's up to you to tell us if it's desirable.
Assets
- In the detail of an asset
o Present the list of tickets: more columns and not on the right.
o We could also have a link to the advanced search for this asset
- General view of tickets does not show assets. The ideal is the asset if only one and a number if more than one asset for the ticket.
This number is a hyperline to go to the list of assets linked to this ticket
- In the advanced ticket search
o Add the ability to search by asset
o Search by company should also show tickets with an asset linked to the company
If you want, we can prototype the HMI we would like to obtain. But it's up to you to tell us if it's desirable.
Assets
- In the detail of an asset
o Present the list of tickets: more columns and not on the right.
o We could also have a link to the advanced search for this asset
- General view of tickets does not show assets. The ideal is the asset if only one and a number if more than one asset for the ticket.
This number is a hyperline to go to the list of assets linked to this ticket
- In the advanced ticket search
o Add the ability to search by asset
o Search by company should also show tickets with an asset linked to the company
Sc
Steele carr
6/11/2024 5:09 PM
Sorry for not replying. I think this would be even better and easier if the asses could be populated based on the user that is submitting the ticket.
Assets
- In the detail of an asset
o Present the list of tickets: more columns and not on the right. <- Great idea
o We could also have a link to the advanced search for this asset <- sure.
- General view of tickets does not show assets. The ideal is the asset if only one and a number if more than one asset for the ticket.
This number is a hyperline to go to the list of assets linked to this ticket
- In the advanced ticket search
o Add the ability to search by asset
o Search by company should also show tickets with an asset linked to the company (this would also be good if you could group assets by company as well)
Great ideas...
Assets
- In the detail of an asset
o Present the list of tickets: more columns and not on the right. <- Great idea
o We could also have a link to the advanced search for this asset <- sure.
- General view of tickets does not show assets. The ideal is the asset if only one and a number if more than one asset for the ticket.
This number is a hyperline to go to the list of assets linked to this ticket
- In the advanced ticket search
o Add the ability to search by asset
o Search by company should also show tickets with an asset linked to the company (this would also be good if you could group assets by company as well)
Great ideas...
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