Jitbit Helpdesk - Set a link in a canned response to a KB article : Ideas forum

New Suggested 3/23/2024 by Thierry Vanmarcke

1

votes

Now you can embed a canned response and a KB article in a ticket reply.

But for me, it seems more logical, if you could link the KB article in the canned response.

Now it seems likr there is always an extra step needed. 🤔